FMS HobbyFMS offers top-notch RC airplanes & RC cars with aesthetic design and exhilarating performance, get your model to scale the fun. Any questions about your purchase, please contact us anytime.
FMS Hobby (fmshobby.com) has 368 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Nathan
It took two weeks for tech support to respond to an email. I called first, but the automated system said something to the effect of, “We are too busy to accept phone calls at this time. Please send an email. Goodbye.” There was no option to wait or leave a callback number/message.
Response from FMS HobbySep 11, 2025
Hi there, thank you for bringing this to our attention. We've forwarded your issue to our customer service team, and they will get back to you soon.
George B.
Horrible experience. Ordered a birthday gift. They shipped it 10 days later and it arrived too late, more than a week later than promised. The extra battery was not included in the shipment. The support service is not responsive to emails. Avoid this company!!!!
Response from FMS HobbyJul 22, 2025
Hi there, we're very sorry to hear about your experience. To resolve this as quickly as possible, could you please provide your order number and the email address used for the purchase? Our customer support team will be in touch with you shortly to assist.
Harry W.
The flight simulator software you have us download from your website does not work with the SM001 you sell,
Response from FMS HobbyJun 9, 2025
Hi there, thank you for bringing this to our attention. We've forwarded your issue to our customer service team and they will get back to you soon. Please also check your inbox and spam folder for any messages that may have been filtered. For immediate help, you can reach us through our online Support chat or by calling +1 (844) 436-7727 during our office hours: Monday to Friday, 9:00 AM - 5:00 PM EST (Florida timezone). We appreciate your patience.
Trevor M.
Defective product. Starting the return process now. I would like a full refund.
Response from FMS HobbyJun 9, 2025
Hi there, thank you for bringing this to our attention. We've forwarded your issue to our customer service team and they will get back to you soon. Please also check your inbox and spam folder for any messages that may have been filtered. For immediate help, you can reach us through our online Support chat or by calling +1 (844) 436-7727 during our office hours: Monday to Friday, 9:00 AM - 5:00 PM EST (Florida timezone). We appreciate your patience.
Christian S.
i dont recive the product so i lost my money and nobody answer on the number phone
Response from FMS HobbyJun 9, 2025
Hi there, thank you for bringing this to our attention. We've forwarded your issue to our customer service team and they will get back to you soon. Please also check your inbox and spam folder for any messages that may have been filtered. For immediate help, you can reach us through our online Support chat or by calling +1 (844) 436-7727 during our office hours: Monday to Friday, 9:00 AM - 5:00 PM EST (Florida timezone). We appreciate your patience.
Jon W.
I still haven't received my order (almost 3 weeks later) but have received a request to rate the items, as well as this survey request. Just getting "we're checking with the warehouse to see the delay." That's it.
Response from FMS HobbyMay 23, 2025
Hi there, thank you for bringing this to our attention. We've forwarded your issue to our customer service team and they will get back to you soon. Please also check your inbox and spam folder for any messages that may have been filtered. For immediate help, you can reach us through our online Support chat or by calling +1 (844) 436-7727 during our office hours: Monday to Friday, 9:00 AM - 5:00 PM EST (Florida timezone). We appreciate your patience.
Rick C.
It's been several weeks and haven't received my servo and Reflex V3. Customer Service is non Existent. They supposedly shipped my items but the product went back to China for some reason. Can't get an explanation because Customer Service does not respond.
Response from FMS HobbyMay 23, 2025
Hi there! Thank you for bringing this to our attention! To help resolve your concern quickly, could you please share your email address and order number with us? We've already escalated your case to our dedicated support team, and they'll be reaching out to you shortly. In the meantime, we recommend checking both your inbox and spam folder in case our response gets filtered. For immediate assistance, you're welcome to contact our live chat support or call us directly at +1 (844) 436-7727 (Monday-Friday, 9AM-5PM EST). We truly appreciate your patience and look forward to making this right for you!
Bill
I feel like I've been scammed. Ordered an airplane that is in perpetual "shipping" status. It is now listed as discontinued and out of stock. It was in stock when I ordered it and the credit card was charged. I've emailed them twice asking status with no response. As of now I wouldn't recommend FMS hobby.
Response from FMS HobbyMay 23, 2025
Hi there! Thank you for bringing this to our attention! To help resolve your concern quickly, could you please share your email address and order number with us? We've already escalated your case to our dedicated support team, and they'll be reaching out to you shortly. In the meantime, we recommend checking both your inbox and spam folder in case our response gets filtered. For immediate assistance, you're welcome to contact our live chat support or call us directly at +1 (844) 436-7727 (Monday-Friday, 9AM-5PM EST). We truly appreciate your patience and look forward to making this right for you!
