Benjamin
Customer support is absolute trash
I wrote a review recently to which FMS replied. Their reply stated to reach out to their customer service department either via phone, email, or chat. Their chat only gives me the message "Hello, there is no customer service online at present, please contact customer service during working hours" when I attempt to reach out (doesn't matter the time of day, it ALWAYS says this). So I tried email. Email was great with technical questions like how does something work. Only took about 4 or 5 days to get a response. At no point did they try to help me with my order status. So I attempted to call the number they gave. That only leads to a a message telling me to leave a voicemail WHICH WAS NEVER RETURNED. I HIGHLY recommend going with a different company if you want parts. Customer service is absolute trash. If you provide me with a better email address than the one that is ignored on your website, I will reach out. I am not providing my personal email address on here for everyone to see.
Response from FMS HobbyNov 18, 2025
Hi there, thank you for sharing your feedback, and I’m very sorry for the frustration you’ve experienced. We’d like to make this right as quickly as possible. Could you please provide the email address you used to contact us? I will forward it directly to our customer service team so they can reach out to you and assist with your order status. Thank you for your patience—we’re here to help.