Bruce C.
Poor customer service …
I emailed you with a question regarding the CG on the plane that I purchased from you. I think that the assembly manual is incorrect. Also the right wing at the flap is not painted. And all you did was send me a generic reply. And then you didn’t respond to my second email. I’m disappointed
Response from FMS HobbyOct 22, 2025
Hi there, thank you for bringing this to our attention. We've forwarded your issue to our customer service team and they will get back to you soon. Please also check your inbox and spam folder for any messages that may have been filtered. For immediate help, you can reach us through our online Support chat or by calling +1 (844) 436-7727 during our office hours: Monday to Friday, 9:00 AM - 5:00 PM EST (Florida timezone). We appreciate your patience.