Franklin Machine Products Reviews | Read Customer Reviews of fmponline.com

Franklin Machine ProductsReviews of fmponline.com

4.5418 reviews
Food Production
101 Mt. Holly By-Pass, Lumberton, New Jersey

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Franklin Machine Products

About Franklin Machine Products

Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.

Franklin Machine Products (fmponline.com) has 418 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: fmponline.com
Website: fmponline.com
Category: Food Production
Location: Lumberton, New Jersey
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 71% of reviews.
Latest: Most recent review: December 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Franklin Machine Products reviews

Showing 42 reviews with 4 stars · Clear filters

Lynn C.
Jan 9, 2020
Very good
Very good. They respond when needing help.
Response from Franklin Machine ProductsJan 11, 2020
Hi Lynn - thank you for your review. We are here any time you need help with a part or accessory!
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Joe M.
Dec 31, 2019
All experiences with Staff of FMP are…
All experiences with Staff of FMP are truly professional. They all go the extra yard! The only process that becomes discomforting is when I call for pricing there is always a delay ,the staff is contacting Sales Mang.to authorize. Understanding parts prices fluctuate , but there should be a discount structure in place. So I (customer) shouldn't ask could an additional discount be added. I order from your company weekly. Appreciate your time. Happy New Year!
Response from Franklin Machine ProductsJan 4, 2020
Hi, Joe - thank you for that valuable feedback. It is shared with our customer service and pricing teams so they can consider ways to improve that process. Happy New Year and thank you for your continued business!
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Ckomassa T.
Dec 30, 2019
Error
Didn't realize that you were the company I ordered from, thought it was a different co. different product. I ordered through KNG not Franklin!
Response from Franklin Machine ProductsJan 2, 2020
Hi Carol. Your order is due to ship out on Monday and should arrive within 3 business days. Embroidery usually takes 6-8 business days not including shipping time. I see that you have been in contact with Leal, who applied a discount to your order and worked to ensure that your logo would be properly applied. I hope that you would consider revising your review when you receive your order in a few days! Thank you. Thanks for the update, Carol! KNG and Franklin are "sister" companies under the Diversified Foodservice Supply Inc. brand. They both work hard to make sure their customers get what they need on time! Your order is in process and we hope you're very satisfied with it! Happy New Year!
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Mark K.
Dec 26, 2019
SHOULD HAVE LARGER INVENTORY PARTS
SHOULD HAVE LARGER INVENTORY PARTS
Response from Franklin Machine ProductsDec 30, 2019
Thank you for your feedback, Mark. With over 25,000 parts and accessories in stock, we strive to always have what our customers need. Please let us know what parts you need that were not available and we will do our best to improve your experience. As always, you can call us at 800-257-7737, email us at [email protected], or Live Chat us on our website.
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Joe Mc C.
Dec 26, 2019
Franklin Machine Products is very…
Franklin Machine Products is very reasonable with their prices because they are less expensive compared to the Factories we deal with. When we phone in an order the parts are available at their counter very quickly and waiting for us to arrive. Tom, he counter person is so helpful and goes out of his way to make our experience worth returning for additional purchases.
Response from Franklin Machine ProductsDec 30, 2019
Thank you, Joe, on behalf of the entire FMP staff. We are so proud to serve customers like you!
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THERMAL AIR I.
Dec 16, 2019
Very good service.
Very good service.
Response from Franklin Machine ProductsDec 16, 2019
Thank you for the positive feedback. We’re always happy to help.
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DENNIS B.
Dec 8, 2019
As a followup to my last review
As a followup to my last review. I have been contacted by Matt, whom I have had a working relationship since the '90s. He and I discussed my issues and I feel very confident that he is diligent in resolving my concerns. He has always been a person that is true to his word and treats me with respect and as a friend. The group that I deal with always do their best to provide answers to my questions and get whatever odd part I need. I have no complaints about the customer service reps as they always go the extra mile.
Response from Franklin Machine ProductsDec 8, 2019
Hi Dennis - glad to hear that Matt was able to address your concerns. Thank you for your update. We look forward to providing you 5-star service and products from FMP in the future.
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Randy
Dec 4, 2019
Great shipping
Great shipping, good prices, after 12 years, I trust FMP to work with me.would have been 5 stars, but parts are not listed by equipment model number. I have to scroll through a lot.
Response from Franklin Machine ProductsDec 8, 2019
Thanks, Randy. We are working hard to make improvements to our website that will make it much easier to find the part you need. Stay tuned for more!
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