Franklin Machine Products Reviews | Read Customer Reviews of fmponline.com

Franklin Machine ProductsReviews of fmponline.com

4.5418 reviews
Food Production
101 Mt. Holly By-Pass, Lumberton, New Jersey

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Franklin Machine Products

About Franklin Machine Products

Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.

Franklin Machine Products (fmponline.com) has 418 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: fmponline.com
Website: fmponline.com
Category: Food Production
Location: Lumberton, New Jersey
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 71% of reviews.
Latest: Most recent review: December 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Franklin Machine Products reviews

Showing 25 reviews with 1 star · Clear filters

customer
Sep 28, 2020
Shipping structure is ridiculous
Shipping structure is ridiculous. $15.99 shipping for motor brushes that fit in a Manila envelope. And charge per item. I will be using another service in the future because of this.
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customer
Mar 23, 2020
I think it’s crap that as along time…
I think it’s crap that as along time customer my prices are higher than on the website. I look at the price, sign in to buy, and the price goes up? I’ve been buying from you for 20 years. You’re online model is broken
Response from Franklin Machine ProductsMar 24, 2020
Good afternoon Steve, thank you for bringing this pricing discrepancy to our attention. We have corrected the error and updated your pricing. We value your feedback and we look forward to supporting your business now and in the future. Stay well, the FMP Customer Service Team
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ROBERT PEER , Operations M.
Feb 5, 2020
incorrect part #
received same part # then received 2 different parts, contacted customer to speak with a parts person attempting to send pictures of both part #'s and the different parts . CC person was hell bound on not listening to me , they took the info as to part #;s and proceeded to tell me when I ordered them etc , she would not listen so I requested a parts manager . I was then informed that the same info would be ask , not in a rude fashion but had she LISTENED to my request would not have agitated me . SO I HUNG UP . WE spend a lot of $$$$$$ with you for years made me rethink if we should continue maybe Parts Town will appreciate our $$$$$$$.
Response from Franklin Machine ProductsMar 2, 2020
Hello Robert, We appreciate you bringing this to our attention. By providing a photo of the package, we were able to identify and resolve the issue. We have sent you a new part at no cost. Thank you for taking the time to contact us. It was a great opportunity to train our staff to be better listeners and improve our service to all our customers.
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- SHERI D.
Jan 22, 2020
Never received order
Never received order
Response from Franklin Machine ProductsJan 22, 2020
Hi Sheri. Sorry to hear about that. Someone from our Service team will be in touch with you very soon to make sure you receive your order as quickly as possible,
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RICHARD A SANTOWSKI - KOLKHORST FOOD L.
Jan 21, 2020
I received a damaged product and since…
I received a damaged product and since I did not open the box for a couple of months they would not replace the damaged burner
Response from Franklin Machine ProductsJan 22, 2020
Hi Richard. I'm sorry to hear about your experience. A representative from our Customer Service team will be in touch with you soon. Thank you for your review.
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Wayne F.
Dec 31, 2019
The website is not good at all tried…
The website is not good at all tried sevral times I wish they would get it fixed
Response from Franklin Machine ProductsJan 3, 2020
Hi Wayne. Thanks for the review. We are actually working on our new website right now and can't wait to get your feedback! Please keep a look out for our new website announcement soon!
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Greg G.
Dec 30, 2019
I've had 2 sales rep you guys have turn…
I've had 2 sales rep you guys have turn me on too and I don't know why they're even sales reps
Response from Franklin Machine ProductsJan 3, 2020
Hi Greg - I see that you've been in contact with our service team at AllPoints. One of them will reach out to you again soon to make sure you get the parts and accessories you need.
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FAMOUS KING OF P.
Nov 29, 2019
FMP in an effort to protect their…
FMP in an effort to protect their commercial service customers, does a disservice to all the local businesses that try and buy locally. Their Absurd tiered pricing vs what is readily available online for apples for apples makes them a non-option for purchases.
Response from Franklin Machine ProductsDec 1, 2019
We’re sorry for your experience with FMP. Our team will reach out and we hope to speak with you soon. As always, you can call us at 800-257-7737, email us at [email protected], or Live Chat us on our website.
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