JK K.
Agency not 100% transparent
We Wanted our long flight from Manila, Philippines to San Francisco, California in business class.(June 2023) Tried to do my homework to get actual traveler feedback on World Class Travel. Most were complimentary. For the most part, the agent did help me secure tickets eventually, though some things were a little puzzling to me. With that said, I just need to express my surprise and honestly, disappointment about the actual ticket purchase. I knew they were “discounted tickets”, but agent not 100% ‘upfront’ with me. Several occasions, I specifically asked about getting at least some mileage credit for this long trip.(As Singapore Air is also part of STAR ALLIANCE) He kept mentioning that it was something with the Airline, for some reason they wouldn’t allow it on some discounted tickets. At no time did you ever honestly tell me the reason was because he bought them WITH MILES. Only after digging into the facts directly from the Airlines did I learn the truth! NOW, of course, it clear why the Airline was not willing to give even partial mileage points. Basically, he (the Agency) got my money, and used miles he(or You) have accumulated to “pay” for the tickets. Its clever, but not 100% honest with me. It really would have been nice to know this from the beginning. Certainly the cost to “use miles” was no where near the cost I was charged. I understand, you are, of course in business to make a profit. But this surely must have been a “Windfall” for David and/or your Agency. Not sure if it would have made me seriously consider other options, but it might have. At any rate, the ‘transparency’ is valuable for future trust. It is very disappointing from a customer’s standpoint when mileage & travel points for such a long haul are non-existent. (For reasons that were not disclosed) Sorry, I just have be honest how I felt as a frequent traveler. Personally, It feels slightly ‘shady’.