Beth C.
Beware of Fly Vagary: the whole operation seems dodgy and unethical
I would never use Fly Vagary again. The agent we worked with (ie, Andrew N) seems to have poor ethics and business practices. He was only attentive until we booked our flight for our family of 5! (Until he got his huge commission). I was puzzled why he kept calling every couple of days to check in before we booked, and thought that was really nice, but when I understood that his commission would be almost a third of our flight price, it made sense that the calls completely stopped once he had paid him. He didn’t notify us about that our stop through Canada has very strict laws re: being fully vaccinated. We were told by a friend who works for British airways this travel agents are supposed to notify you about these issues, that’s one reason for going through an agent.We had trouble getting into Canada because of the arrive Canada app, and expressed concerns about this before the trip, but he never called us or offered any guidance. So we were unable to get into Toronto, and we weren’t allowed to speak to the airlines because your travel agent has to advocate for you. He was offering minimal text responses to me. I’m not even convinced he called the airline to tell them that we weren’t able to make the flight because they called me 30 minutes before the flight to see where we were! I asked him to advocate for us and explain what happened with the immigration situation and he never seemed concerned. We ended up buying a totally separate ticket for a family of five and now we stand to lose almost $6000 because all he can say is that we missed our flight and it was our fault. I have asked him to put me on a three-way call or show me his email correspondence with the airlines to see if we can recoup some of our money for the return flight which is 2 1/2 weeks away. He just basically says there’s nothing he can do. I’m not sure if his language barrier is one of the reasons that he doesn’t seem to want to do any of this, but it’s just appalling that he won’t help us. I don’t think I will ever book with a third-party agent again, especially with Fly Vagary. We can’t seem to advocate for ourselves and our agent is unwilling. I guess there is nothing in it for him at this point since he’s been paid. A friend of ours he was a flight attendant for 22 years said that she would never book with a third-party agent for this reason. I’m hoping to spare others the stress and cost that we’ve been through. This has taken a lot of the fun out of our vacation. My husband is from Scotland and hasn’t been here for five years to see some of his family, including his 94 year old grandmother who hasn’t been well. And our agent seems heartless. I will never work with a heartless organization or person like this again.