customer
Charged when I shouldn't have been charged
I called British Airways due to a cancellation and was disconnected while on hold. This company called me back immediately. After 1 hr and 45 mins on the phone, they charged me when I shouldn't have been charged. They insisted my flight price increased. BA later told me they do not charge for changes when it is there fault that a flight was cancelled. I called back and FlySky insisted they are correct. They received the money, not BA. Do not trust them.
Response from Flysky9Oct 23, 2024
Dear, Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. We strive to provide the best service possible, and we regret that we fell short in your case. To better understand what happened and to ensure we address your concerns effectively, could you please provide us with more details about your experience? Your insights are invaluable in helping us improve our services. Thank you for your patience, and we hope to resolve this matter to your satisfaction. Best regards, Flysky9