FlyparkcompareReviews of flyparkcompare.com

If I could, I want to put a minus rate on this. I am making a formal complaint about the unacceptable service provided by Sapphire Parking via Flypark compare from the moment we arrived at Gatwick Airport. Our family was confused about how the collection system was supposed to work. There was no clear information explaining that we had to successfully speak to someone by telephone before our car could be collected. How can a business operate a service in this way when customers cannot get through because the phone line is busy or the voicemail is full? We arrived at 10:50 pm and the intended arrival time was 11pm. so we were on time. And I did not receive our car until 12:20 am, a delay of 1 hour and 25 minutes. I repeatedly called and left two voicemail messages. After around 30 minutes, I finally got through and was told to wait another 40 minutes before the call was abruptly ended. The staff member who eventually met us was also rude and shouted, “You must have had a bad holiday.” This service was confusing, poorly managed, and completely unacceptable. I expect this matter to be investigated and appropriate compensation considered for the significant delay, inconvenience, and unprofessional treatment my family experienced. Your service is completely unacceptable. I expect this matter to be investigated and an appropriate response and compensation considered for the significant delay and inconvenience caused.

I wish I saw the reviews before using this firm. Atrocious customer service and appalling ability to manage the issues that are being caused by their incompetence. They are a sham of an organisation. Steer very clear. Their chosen service provider did not answer the phone after calling 28 times. I was disingenuously given a false name from the person representing Fly Compare Parking as ‘James’. Currently, applying through small claims court for incurred costs and reporting to London Gatwick Airport Complaints Procedure.

Very Poor Experience I would not recommend Flypark Compare based on my experience. They appear to act as a middleman and pass the booking to a third-party parking company, and the service we received was extremely disappointing. We were charged £20 for entry/exit at Stansted, yet we were dropped off outside the hotel in an area where there was no parking charge. More concerning, our car appeared to be used to transport other customers to and from the parking area. I was not expecting my vehicle to be used in this way. Communication was also very poor. They were slow to answer calls/messages, and the waiting time to be collected was around 30–45 minutes. For the amount charged, I expected a professional, reliable parking service—not long waits, unexpected additional charges and my vehicle apparently being used to transport other passengers. Customers should be clearly told who will actually be looking after their vehicle, exactly what additional charges apply, and whether their car may be driven for purposes other than parking it. I would not use this service again. They don't worth even a star.

DO NOT USE. If i could give zero stars i would. Drop off location info wrong - spent 30’mins locating correct area. Very hard to understand the person when you phone. Have to pay additional £8 for the car collector to leave car park. On return it took over 2 hours from notifying them of our return to car being delivered to us. Numerous phone calls to them - constantly told it was 2 mins away. When car finally arrived driver told us he was only told 10 mins prior. Total sham of a company.

Avoid avoid avoid trust me, book a taxi to and from Gatwick, this company is run by cowboys who think they’re above legal action, damage to velar bod with hands of lawyers luckily for us in the family, photos of damage, excessive mileage abuse and diesel used, over charges on car park tickets to exit car park, mobile number too scared to answer it as they are aware the scam they’re running, also reported to the bbc scam investigators team

Booked airport parking through this comparison site, which connected me to Sapphire Parking at Gatwick. My car was not returned on collection — I was left waiting over 3 hours before being told to get an Uber home. Days later, still no car. When I complained to Fly Park Compare directly, they said they’re “exclusively a comparison website” with no responsibility for the parking provider, and told me to deal with Sapphire directly. Worth noting: the person who replied on behalf of Fly Park Compare shares a name with someone who also responded to my complaint to Sapphire Parking directly — make of that what you will. If you’re comparing prices here, be aware that if anything goes wrong, you’ll get zero support and be passed straight back to a provider that may not even respond to you. Avoid.

Terrible experience echoed by all the reviews here which I found too late. Never again!

FLY PARK COMPARE SOLD ME A “MEET AND GREET” SERVICE THAT LEFT MY TESLA KEY ON A TYRE I booked and paid Fly Park Compare £74.45 for Gatwick Meet and Greet parking. Its confirmation named Quality Parking Gatwick as the service provider and stated elsewhere that the service was provided by Sapphire Parking Ltd. The operator was approximately 30 minutes late collecting our car, despite being called 30 minutes before our booked 5:00am drop-off. On our return, the experience became a serious security concern. We were directed by telephone to the Red Car Park, contradicting the written instructions specifying Orange Car Park 3, Level 4. We walked there at around 1:00am with our 10-year-old child, found nobody and then could not reach the company because our calls went to voicemail. Our Tesla was eventually left in the Orange Car Park with no driver present. Instead of returning the key securely in person, somebody left it on one of the car’s tyres in a public airport car park. For approximately 13 minutes after the vehicle arrived, we could neither locate the key nor contact the provider. Only after an unknown number called were we told where it had been left. Anyone discovering that key could potentially have accessed and driven away our vehicle. Fly Park Compare sold and took payment for this service. Whatever contractual arrangements exist behind the scenes, this was the operator presented to me through its booking platform. Based on this experience, I would never book through Fly Park Compare again. Customers should research the actual operator independently and use only companies appearing on Gatwick Airport’s approved-operator list.