Nawaz
Worst Experience Ever
After reading the reviews for FlyingPress we finally decided to purchase this for our company but we soon ran into issues. On the first day it seemed as though the plugin was working and the results looked really good however, the next day our page speed score went from 80 (before FlyingPress) to 40 (with FlyingPress). The only issue we had with our website before FlyingPress was LCP however, with this plugin we now had issues with render blocking, large layout shifts, unused CSS, chaining requests, JS, thread work etc. Our LCP went from 4s to 14s! We also had the Flying CDN which regardless of following all the instructions to implement this, it just would not work. We contacted support and spoke to an agent named Khan, he was unhelpful, unprofessional, and it seemed like he just could not care less. After explaining the issues to Khan, he kept repeating the same thing over and over again regarding the CDN but failed to answer any of our questions or the issues regarding Flying Press. Khan finally answered our questions regarding the issues with Flying Press by stating that they do not optimise Flying Press. Basically, they will not look into these issues or resolve these and we were left to resolve these ourselves. We then filed a complaint regarding all the issues we faced and the non-existent customer service only to receive an email from Gijo which stated “Please deactivate other catching and plugins”. No complaints process, no investigations, no answer to any of the other points we raised, nothing. 3 days had passed trying to resolve this with Khan, finally we gave up, told WordPress that we would like a full refund and to cancel the subscription. All of a sudden, we get an email from Khan stating he would like a temporary login (which we provided to them several times but they did not even bother to login) to our website to optimise this and resolve the issues. Now all of a sudden, they do optimise Flying Press! By this time, we were fed up of the way we were treated and decided that we do not want any help from FlyingPress and want a full refund. This was the worst experience we had to endure with any company/service provider. You would think that once you become a paying customer that they would actually care about you and the services that they provide but they do not! We deactivated FlyingPress and went back to WP Rocket. At least WP Rocket are polite, prompt in resolving any issues even if this is not covered in their services and have excellent customer service. We will never use Flying Press again and will not recommend this to any of our clients instead we will be telling our clients to actively avoid this plugin.
Response from FlyingPressNov 8, 2024
Hi Nawaz, We’re sorry to hear about your experience, and we appreciate the chance to clarify what occurred. When you first reached out, our team provided specific steps to help you set up FlyingCDN, including pointing the www record to our IP and disabling other optimization plugins that could conflict with FlyingPress. Since some of these plugins were active at the hosting level, we recommended working with your host to disable them, as they were affecting the optimization process. Additionally, we offered detailed tutorials and repeatedly checked the DNS setup, but these adjustments weren’t fully completed on your end, which likely led to the performance issues you faced. We understand that configuring these settings can be technical, and we regret the frustration this caused. We’ve processed your refund as requested. If you ever decide to give FlyingPress another try, we’re here to support you every step of the way. Thank you for your feedback—it helps us improve our support process.