Fly Away Simulation Reviews | Read Customer Reviews of flyawaysimulation.com

Fly Away Simulation Reviews | Read Customer Reviews of flyawaysimulation.com

Fly Away Simulation reviews

Showing 15 reviews with 1 star · Clear filters

Joe
Oct 21, 2023
Refusal to cancel account; continuing to charge
I have been asking for my account to be cancelled for at least 5 months. Account has not been cancelled and they have continued to charge my credit card every month (I signed up as a guest with PayPal - do NOT do this). They take forever to respond to the cancel request and then always find a reason not to cancel it (“we need your subscription id “ etc when this has been provided numerous times). Not a good way for a bona fide business to operate.
Response from Fly Away SimulationNov 8, 2023
Thank you for your review and for bringing to light the issues you were having with unsubscribing or canceling your PRO account. Recently we were having an issue with our support ticketing system for debit/credit card subscriptions that may have caused a non-response from our end. Essentially, tickets were being marked "invisible" and out of sight of our support staff. I can confirm this now appears to be fixed. I can only apologize for this error and I have forwarded your individual case to the developers who will take action regarding this.
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Tryfan
Sep 25, 2023
Avoid subscriptions
Avoid subscriptions The email provided to cancel subscriptions they ignore, I attempted their other emails and they simply ignored it. Charged me aswell. Contacted my card provider to block payments
Response from Fly Away SimulationOct 26, 2023
Thank you for your review and for bringing to light the issues you were having with unsubscribing or canceling your PRO account. If registered with PayPal, users may easily cancel their subscription at the click of a button via their PayPal account. However recently we were having an issue with our support ticketing system for debit/credit card subscriptions that may have caused a non-response from our end. Essentially, tickets were being marked "invisible" and out of sight of our support staff. I can confirm this now appears to be fixed. I can only apologize for this error and I have forwarded your individual case to the developers who will take action regarding this.
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Ron H.
Jul 5, 2023
Difficult to stop subscription
Third email now sent to try and stop subscription. Will be advising my credit card company to stop transactions.
Response from Fly Away SimulationOct 26, 2023
Thank you for your review and for bringing to light the issues you were having with unsubscribing or canceling your PRO account. If registered with PayPal, users may easily cancel their subscription at the click of a button via their PayPal account. However recently we were having an issue with our support ticketing system for debit/credit card subscriptions that may have caused a non-response from our end. Essentially, tickets were being marked "invisible" and out of sight of our support staff. I can confirm this now appears to be fixed. I can only apologize for this error and I have forwarded your individual case to the developers who will take action regarding this.
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Andy
Mar 18, 2023
Beware the subscriptions
Beware the subscriptions. Their cancellation process is intentionally shady and difficult. Example: - Under billing, there is a cancellation link which jumps to half way down the contact page to "Cancelling your Pro Membership" - The first lines your eyes read under this are "Please email us at support@flyawaysimulation" - However, hidden further up the page from where you get dropped is "Emails send to our support address listed below will not be actioned for account cancellations" - And, much further down the page to "contact us at pro@flyawaysimulation" For one, how hard would it be for staff to forward an email sent to contact@flyawaysimulation, and secondly, regardless of which email address is used, they don't respond anyway.
Response from Fly Away SimulationMar 20, 2023
Thank you for your review, Andy, and also providing additional information regarding your subscription with us. I can confirm we have gone ahead and canceled the subscription with the information you provided. We have also issued a full refund for the last subscription payment you made under that profile. We sincerely apologize for any delay you may have had with contacting our support team. We separated the PRO billing and software support systems several months ago to correctly assign the support needed to the relevant departments - it was never meant to be "intentionally shady and difficult" - at least that was never our aim. We have different teams managing software and account support and a completely separate team handling PRO account cancelations. Again, we apologize for any confusion you may have experienced and your report will go into improving the service for future users.
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Jack de H.
Apr 18, 2022
The recent month's Fly Simulation…
The recent month's Fly Simulation charged my creditcard 3 times in a month. After complaining and cancel the subscription plus refund they do not reply. I did send the mail to my creditcard organisation. Hope they block them.
Response from Fly Away SimulationApr 18, 2022
We have looked into this and it appears you were affected by our email delivery issue we were having with certain providers and we apologise for that. I can confirm your cancelation request has been actioned and any subscriptions you had with us have now been canceled. We has also refunded any subscriptions that were paid after requesting the cancelation. Again, apologies for this technical error.
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Keith
Dec 20, 2021
Registered for Flyawaysimulation.com…Very Disappointed!
Registered for Flyawaysimulation.com Pro to save some time on scenery downloads…LOL! Four days later I have not received activation email..and no reply from Flight Away Sim for to my request for help. Card has been charged. They will also not reply to my cancellation request. I have contacted Visa to file a dispute on this charge.
Response from Fly Away SimulationMar 13, 2022
Hi Keith, First our sincere apologies for the issue you were having with your PRO account. I have checked and believe this issue has now been resolved with our support team. I can confirm the issue was a communication error between our automated email system and your ISP's email server - which has now also been patched and fixed. I will ensure that the account fee is refunded for the time it was unavailable to you. Thank you for registering with Fly Away Simulation.
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Cally W.
Mar 16, 2021
Beware of renewed billing from Flyawaysimulation
Be careful...make sure you cancel your membership after you purchase anything on this site. I asked to be cancelled last year and was told by Fly Away that I was cancelled, but I was not told to remove them from my PayPal account, so a year later, I got another bill for $55, since the membership auto-renewed. While I know this site has some great stuff, this was a shady way to make a buck, and I never even used their products. Also, the reason I signed up was to get the FSCUIP plugin needed to run EZDOK - BUT it didn't work. When I talked with Flight1.com, ( the owner of the FSCUIP plug-in) he said that Fly Away has no authority to sell the FSCUIP and that I had to buy it through him on Flight1. I feel cheated, for sure. Cancel your subscription on PayPal now if you don't want to get hit with a membership renewal of $55.
Response from Fly Away SimulationMar 16, 2021
Dear Cally, Firstly, I'm sorry hear of the issues you seemed to have with our service. All of our memberships do indeed automatically renew and this is made very clear when signing up. Of course, you may cancel the renewal at any time. As to why yours renwed after being canceled is something I will look into and ensure this is refunded. As for FSUIPC - we do not sell this anywhere on the site. I think you may be referring to the free unlicenced version we have in our freeware library. You would still need to purchase a licence to use this software to its maximum functionality.
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