Asherah E.
Giving a refund. Then taking it away !!!! (????))
I had the most batshit crazy experience with the Haight St. store and Denny a few months back. Ordered a $700 pair of boots. Priority mail. They got lost in the mail. for weeks. Staff assured me "they were coming that day" when they clearly - per usps - were not. After a LOT of back and forth and gaslighting, Denny issued me a refund. Then the shoes showed, weeks later. He wanted to TAKE the refund away. I'm 48 years old and have never heard of losing a refund. Yes- I paid the bill (again). Mainly because Denny was so - persistent - it was bordering on harassment. There's something very wrong with how that store is being run.


