Darren B.
Fooling their customers by advertising the videos as HD since last 3 years
First of all I have to point out that The Fluenz program is a good although they are not innovative and the app gets minimal attention. They focus on private and group lessons. Here is bad business practice. Since last 3 years they have been emailing their database and telling their customers that programs are high definition (HD). In the first year I emailed them to find out if I can upgrade my Spanish to HD version. Apparently there wasn’t a HD version for most of the languages. I thought it is fine. It is a “one time” error. They send the same email a later in 2020. I asked them again about the HD version and got the same response that many languages do not have it yet although in the email all programs are advertised as HD. And now in 2021 they sent the same email, still no HD. So basically they make hundreds or thousands of people buy their program with false advertisement in 3 consecutive years. Well done!