FlowrouteReviews of flowroute.com

Flowroute is doing worse than ever. We initially experienced serious routing problems. Our clients complained that when they made outbound calls, some calls were routed to unknown destinations. Flowroute returned a SIP 200 response, but the calls were delivered to nonexistent or unrelated voicemail systems. Many outbound calls were also incorrectly displayed as “Spam.” Now we are dealing with serious billing and support problems. Flowroute charged our credit card $30 four times on the same day, but only one payment appeared in our account balance. Two days later, they charged approximately another $46 to bring the balance to around $90. Even though the account already had sufficient credit, their system attempted to charge our card several more times. We eventually had to remove the card to prevent further charges. We emailed the billing department and received no response. We also called for assistance. After three days, we received an automated email stating that our ticket had been “successfully resolved” and closed. Nobody contacted us, explained the charges, issued a refund, or resolved anything. Incorrect call routing, calls being marked as spam, repeated credit-card charges, and support tickets being closed without any response—does anyone actually work at this company anymore?

They accepted my registration, contacted me directly, had me apply for vanity numbers twice, then canceled my account and my rep couldn't even offer an explanation, a month I spent trying to get sms working for a client that never happened and no explanation, I had to find another business to deal with, so disappointed!

Flowroute abruptly shut down our account without a single notice after years as a paying customer. Since we used it as a backup, we only discovered months later that we had been locked out. When we raised a ticket, they responded that they had decided to stop serving customers outside the US and Canada. Not only did they cut us off without warning, but they also kept our remaining balance. This is unprofessional, irresponsible, and frankly dishonest behaviour. A company that treats long-term customers like this should not be trusted.

Tried to use this for my business VOIP needs, and they terminated my account after an ID verification and a manual review. I have not had the same issues with their competitors. Very incompetent and low IQ Manual Review team. The only reason given for the termination was "extreme inconsistencies" What the hell does that even mean? How many scam call centers squeeze by their crack-team of Manual Review geniuses each day?

This is a scam!!! Be aware. Searching the internet I saw the ad flowroute.com for the cheapest site in terms of trunks, for example with only $ 0.008 per minute in Sweden. I chose and applied for the account, I had to wait a week just for a verification even though all the documents were in order. After they verified me even though I had $ 0.25 in my account, the person named Larry from the support told me that you can not make calls because a minute in the country where you want to call in Sweden costs $ 1.6. Before that he pressured me to put $ 40 in the account to be fully activated. Do not believe them, this is a scam that should be punished.