John N.
Terrible company
Terrible company ! Alex Klimchenko should be fired. Non responsive, failed to answer any questions or call back , ended up signup with a competitor.
Response from Flow PaymentsDec 6, 2022
We are terribly sorry for the negative experience you had with one of our representatives. You applied for a merchant account on November 7th and followed up for an update with an e-mail to your representative on November 8th. We strive for excellence with every opportunity to assist a new client. You should not have had to wait 24 hours for a response. We did receive the first update from Underwriting in the afternoon of November 9th and you were promptly provided those updates, which included additional requests from underwriting. At that time, you indicated you were already approved with another provider and your file was deleted. Alex has made several attempts to reach out and personally apologize. On behalf of our team, I sincerely apologize for the lack of communication your experienced that day as well.