FlowChat is the premium CRM for chat. Handle all your direct messages from Facebook, LinkedIn and IG, Twitter, Telegram, Discord and Slack, all in one place. Plus, with our strategic import features you can build endless lead lists for your sales teams. We help you start a convo with your ideal clients in seconds!
FlowChat (flowchat.com) has 132 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
flowchat.com
Website
flowchat.com
Category
Sales & Marketing
Location
Las Vegas, Nevada
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 30% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I like the overall solution Flowchat provides. The ability to search and ultimately connect with a target audience through social media. Unfortunately for me, after spending days filtering though almost a thousand potential, they system has only identified 3 for me to qualify. the time I have spent squeezing hasn't been worth the juice it's given.
Response from FlowChatFeb 25, 2026
Thanks for sharing this feedback Todd! I can see where using automation to qualify 1,000 profiles for you and only getting 3 would be discouraging.
If you ever return to FlowChat, please know there are best practices on where you source/import those initial 1,000 leads. As you can imagine there are more fruitful areas to import from.
Also, you can adjust your qualification criteria to be less strict, so you can get more than 3 leads!
Of course our automations do the heavy lifting for this so you don't have to spend time doing this. But I'm with you in that you definitely want more than 3 qualified leads and the suggested tweaks above will get you there!
CU
customer
Too many features not working and no…
Too many features not working and no live chat support
Feels like I am paying for something I am not getting
Response from FlowChatJul 31, 2024
Hi, the feature you reported as not being working is now working.
Like we explained in our email, sometimes social platforms make changes and we need to update our browser extension to support those changes, during that time period the affected feature(s) might not be working.
We do offer multiple support channels but live chat is not one of them, the different ways to get support are listed in our pricing page so it shouldn't be a surprise to you.
If there are any other features not working, please send an email to our support at [email protected]
You can get support through our 2 weekly support calls, you can find the schedules on your dashboard, also by support email which is what you used, and on the members-only Facebook Group (the link is on your Dashboard).
CU
customer
It seems like a good program but I…
It seems like a good program but I would have liked more time to work through the system. I didn't see anything informing my trial was ending and what my options to move forward were. I just found that I went into my account and I was unable to access any of my contacts.
Response from FlowChatJul 31, 2024
Hi Catherine, at the time we offered a trial to some people for the first time for a challenge we did, which you participated in.
Unfortunately you did not put the time to do things up like many others did, which is the point of a challenge, to complete the tasks in a limited time frame.
We do not officially offer trials so normally you would have to pay.
Because we don't offer trials our system isn't built to warn people when a "trial" is ending.
I think putting a bad review when you haven't even paid anything and failed to do the work you were supposed to do on the challenge is really not fair to us.
DK
David K.
Pretty bad UX and UI
Pretty bad UX and UI, not sure what legitimizes their 2-3x price tag above competitors. They've just send an update about their AI-integration, but if your basic set-up is not great, tagging AI on top is not gonna be the magic potion, it's more like bandaid.
**RESPONSE TO CHATFLOW (BELOW)**
Don't really feel inclined, updating you on the UX/UI of your tech. I've stepped in as a trial customer.
You've sent me a request for a Trustpilot-review, hence why I'm writing one.
The thing, is multiple channels are great, but when I checked, your shtick is to be as manual as possible. In effect, it is Pipedrive + extra lead message templates, which isn't a great differentiator. Furthermore, tone of voice is not adapted to the EU-market. It all felt clunky, to be honest.
So true, Flowchat is rare, new, and different, but that does not make it better, and does not legitimize a 2,5x price tag vs competitors.
Maybe, the AI-thing is going to be a game changer, but thus far, my experience with Flowchat wasn't great..
Not sure, why you would refer to me either using mine or my partner's account (I def used my own, that's where you are emailing me on). Even in that case, I can still experience your platform, right?
It's interesting, that there is 0 ownership taken regarding my feedback, and I only feel pointed at, as in me being ineffective using your tech.
Simply admit, UX-wise it's one of the clunkier systems (compared to Overloop, Lemlist and even Waalaxy). Yes, you offer more platforms, but that is only a way of importing.
And to be honest, Phantombuster, also offers a considerable amount of platforms and way more automations than what you do.
Response from FlowChatDec 12, 2023
David, thanks for the review -
We would like to address these points head on so people reading your review can get a full view from both sides.
UI/UX - Interested to hear more about this one.
We have a feature request portal in canny.io in which you never shared anything about the UI/UX with us. If you had, we would have listened and made changes. Please can you send us an email ([email protected]) with exactly what you mean when you say "pretty bad"; as nearly ALL of our other clients don't share this viewpoint with you.
AI integration - We sit on the tip of the tidal wave with AI functionality. We empower our members with a different way to use AI to connect with all their social contacts. It's not like anything else currently available in the market. No band-aid needed b/c it's a stand alone product. I'm not sure which email you are referring to, so please could you forward it to [email protected].
Lastly, the price-tag...
When something is rare, new, and different it fetches a premium in the market.
We stand alone in how we connect to social - no APIs.
We offer more platforms than anyone in the space. 13.
We have automations on multiple social channels. FB, Li, (coming soon - IG, X, TikTok, and more) - no one else offers multiple channels.
While there is a complete laundry list that goes beyond this, these things alone are worth more than the monthly investment to the right person.
Since you don't even have your own FlowChat account (you used Valerie's), I'd love to learn your use case and how you were using our systems.
Typically we find it's a matter of 1 of 3 issues...
1 - you have the wrong leads and don't know where to find them.
2 - you don't know what to say to them.
3 - the system you have setup is setup incorrectly.
If you'd like to have a 45 min convo, I'm sure we can reset the way you're using FlowChat so you can actually get results.
While your opinion is your own and we respect it, we would enjoy the chance to connect and reverse your opinion on things.
Again, please send an email and we'll be happy to work on things to change your review.
Best,
-sean
Ps... thanks for joining our recent challenge. Sad to see you didn't stay for the whole thing or ask questions. We would have been happy to answer them all for you.
CU
customer
My computer is a few years old and may…
My computer is a few years old and may not be compatible with the software. The extension does not work to download leads. I would really like to use this, but will probably have to cancel.
Response from FlowChatNov 15, 2022
Hi William, great to see you on our weekly support call today, I think you posted this review before the call, because this issue was resolved.
Our new extension is a lot easier to use and supports 9 social networks now!
We're in the process of moving everyone over to the new version.
Moving forward whenever you have questions or need support please make sure to come to our weekly support calls on Tue/Thu, this issue was simple to solve and could have been resolved a lot sooner just by coming to one of our weekly support sessions.
The schedules and link to join are on your dashboard.
RO
Rob
I actually had a very poor sales…
I actually had a very poor sales experience with this company. The sales person in particular is what really turned me off. If it weren't for other professionals I know in the space using the software, I definitely would not have signed up.
That said, once your in the community support is great.
Tech is quite a bit challenging to use, but after it's set up it does work
Response from FlowChatOct 31, 2022
Thank you for taking your time to share your experience, can you provide more insights by email to [email protected] about what turned you off about the sales person?
We'll make sure to use your feedback to improve our sales team training to provide more positive experiences for our future members.
Every month we're doing our best to make the setup and tech easier and easier to use and rely heavilly on our users feedback to improve!
