Triton
A real example of first class support after a disaster
Imagine you are using Replikanto with three different accounts, you enter long, hit your target, see the green accounts digits and suddenly, out of nowhere, you see you are now short on the same accounts, and obviously in red....You know you were not firing orders, and start thinking bad things about the software. You send an email to support, because you need to trust your tools. If within 24 hours you get four long emails, one immediately after one, where Rodolfo carefully looks at your looong trace logs, till he can explain you what happened (and no, it was not Replikanto, but your fault), so that you can immediately start to trade again with confidence, well, if you get all this so fast how can you deny you got a real first class support?
Response from FlowBotsJun 22, 2026
Thank you for taking the time to write this, and what a way to tell the story. I remember moments like the one you describe, and I know exactly how unsettling it feels to see green turn to red when you are sure you did everything right. That is precisely why we dig into the trace logs line by line, because trust in your tools is everything, and the only way to rebuild it is to show you what really happened. I'm really glad we got to the bottom of it quickly and that you were able to get back to trading with confidence. That honesty, even when the cause turns out to be on the trading side rather than the software, is the whole point of good support. We are always here when you need us.