Garrett O.
Customer service is bad
It took me 3 days and 5 customer service reps just to get a time to pick up my order.
We partner with the best furniture brands (Castlery, Burrow, NordicTrack, Samsung, Joybird, & more) to provide quality furniture for less - all while protecting the planet. +700,000 lbs kept out of landfills! Get up to 80% OFF on top furniture, appliances, fitness equipment, & more!
FloorFound (floorfound.store) has 8 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Garrett O.
It took me 3 days and 5 customer service reps just to get a time to pick up my order.
Jay W.
I have emailed twice about picking up my purchase and have not received any response.
Response from FloorFoundMar 22, 2023
Hi Jay! We responded to your chats and emails on 3/5, 3/7, and 3/15. We are unable to schedule a pickup outside of our warehouse's operational hours. Please contact our support team via chat for assistance in scheduling a pickup time between Monday - Thursday 9am - 2pm. Unfortunately, these are the only times available and our warehouse team will need 24-48 hours to pull the item and have it prepared for your scheduled pickup date and time.