Emily M.
I would not recommend Flipchap-expensive shipping and hard to edit cover options
I would not recommend Flipchap. The customization process was clumsy and innacurate. The layout tools were confusing and it wasn't clear whether full-bleed images were allowed. There were lots of hidden costs along the way once we added the photo books to our checkout cart - shipping was almost as much as the book itself, and cover lettering options were not included in base price - to add our own names and date it would be an additional $30. They only take paypal as a method of payment, which was inconvenient for us. Will not order anything through this company again.
Response from FlipChap-OfficialDec 31, 2020
Hi Emily, Thank you for taking time out of your busy schedule to write to us and to express your grievances on how our service does not meet up with your expectations. Customer satisfaction is of our utmost priority and we hope we are able to help make amends. We sincerely appreciate your critical feedback and will definitely consult with our teams to improve our website interface as well as our editor and online editor tips for a better user experience. Unfortunately, PayPal is the only payment method available at the moment, but we assure you that we are working on bringing more payment methods that are secure and convenient for our customers. We will be introducing direct credit card as payment options in 2 months time. We do understand our base pricing is much higher than other companies. This is due to the way our products are made as every aspect of our photo books, photo albums and boxes are purely handcrafted by our team. This handmade aspect allows our craftsmanship to stand out. We truly hope the gifts you have purchased from us will bring a smile to your friends and family, and we hope in the future we will be able to do the same for you. You may see the shipping fees are expensive and this is because of the covid-19 shipping arrangement that has happened, especially for cross country delivery with the significant reduction or complete cancellation of passenger flights in most countries. Our packages are quite bulky and heavy due to our wrapping each book inside the box securely and also wrapping the packaging box to ensure that there is no damage during transit. We thank you for your understanding during this difficult time and for supporting our courier partner. We truly apologize for the inconveniences and unpleasant experience to you. In our attempt to serve you better in the future, please contact us during your future purchase and we will issue you a discount code just for you. We hope this will enable you to have your own wedding album as a beautiful keepsake. Please email us at [email protected] to redeem your coupon code as we would not want anyone else but you to receive it. We take this opportunity to thank you for your feedback which allows us to serve you and other customers better.