Two days ago I wrote a one star review because my item wasn’t shipping and there is no customer service. I’ve revised the rating to 4 because my order has changed status and finally shipped. Assuming it contains everything I ordered, this review will remain at 4 stars because the prices are great as is the concept. HOWEVER, the fact that there is literally no customer service department is inexcusable. There is literally no one to whom you can speak. I’ve never heard of any legitimate app or business operating similarly.
AB
Ali B. T.
So far zero issues love the app
I have had zero issues with this app. In fact it's been super fun and quite honestly just a great experience also the ability to get some of my very favorite items at quite an extensive discount makes it well worth it. I'm sorry to those of you that have had issues and that for whatever reason said issues have not been solved. The only reason I'm not giving it the full star rating is because I'm trying to give it a bit more time of use before committing to this review but should anything change I promise I will come back here and reform whatever I need to in my review.
JD
Jia D.
I like Flip, but it isn't 100% perfect
I have a love/sus relationship with Flip. I order A LOT, so I've had missing items and empty ones (I'm looking at you Moon Oral Care Mouth Rinse!). They sent it to me empty first, and half empty when they replaced it. I just let it go because I didn't want them to think I'm a scammer or something since I had so many issues they already fixed.
I must say customer service has responded to 100% of my messages. Even stuff that's kind of off the topic of purchases. Everyone is very kind, it seems, so I'm surprised at how many people have problem with the live support chat (I do not mean to belittle anyone's personal experiences). I even got a response when I accidentally wrote something. It's generally not right away though. It takes a couple hours, but that's fine by me since it's saved in the app.
Why I LOVE Flip: I discover new and innovative products I've never ever seen or heard of! I even got TWO of these eye massaging machines because I didn't realize I bought the one with vibration and I wanted kneading and bought them both and should give mad cash to the girl who reviewed it, I guess. I only make videos to get the 3 free items, and I always have over 10000 choices. It's hard to go through all that do I search by brand and/or do price high to low. I've gotten some GEMS. I wish I had time to see all the items, but it is what it is.
I will say it takes FOREVER to get the items. That's the biggest problem I have. I'm seeing they are sending products separately which is annoying. I like to open big boxes to see what I get instead of a box with a single bar of soap (that happened yesterday) just so weird.
It's also hard to track (oh, the freaking peanuts! I know they are eco-friendly--if you put them in water, they disintegrate completely. I just hate all the mess, but it's better to get plastic.
Also, once products go out of stock, I've never seen a restock. It's like it's a finite business, but that could be a coincidence.
I haven't had too many issues, but they did send a package to a UPS store instead of my boyfriend's home for some reason. It was weird. We'll see what happens with my new orders (because of the separate packaging there's like 12 or more coming to me). We'll see....Jeez.
