FlightelfReviews of flightelf.com

I received a new drone. The camera gimble was not assembled correctly. There was no one to telephone and whomever in china responded to the emails, did not understand the nuisances of English. After several emails, I asked them to replace the drone. I then had radio silence. They say free returns in 30 days, that’s a joke. They said the manual was worth $60, more like 60 cents. It was a poor translation of the original Chinese, did not describe some of the features. Used different words than those appearing on the remote. This company is horrible

Their Customer Service is absolutely HORRIBLE!!!! They do not respond, and when they do they provide ZERO HELP!!!! I would NEVER recommend this company to anyone!!! You are better to pay the difference and shop with the brand they are knocking off, DJI.

This company has a phony address. The phone number does not work. They will not respond to your emails. There is not a help line customer support. Good luck getting your refund. Instructions not adequate.

My drone never made it off the ground! Push the auto takeoff button and it tips up sidewayse and the blades hit the ground and and it was all over. After going through the setup it basically flipped over and ate its blades. They have NO customer service!

Unable to contact the company, very poor response time. I've sent 4 emails and no one has responded to a single email.

Do NOT buy any product from this company! Bottom line: inferior product, poor customer service, deceptive, advertising. More details below. I purchased both a cinema two and specter pro with plan to return Specter if Cinema 2 worked with the add on Airdrop feature. I immediately had difficulties with GPS pairing, and the instructions are a little help because they are poorly translated from Chinese. You cannot fly and must GPS pair before every single flight whether or not you intend to use any GPS features. It is a five step process to GPS pair requiring physically moving the drone around all three axis I’ve had previous DJI drones where no pairing steps were required at all and flight was easy and intuitive. After my first short test flight, I landed the drone and despite doing the shut down maneuver, all propellers were still spinning. It then went into full power uncommitted flight suddenly and flew up and sideways into a tree. I was not even touching the remote, but I still felt crazy, until I read similar experiences on Reddit. It is not made in America as advertising the website, it is made in China. The shipping takes twice as long as estimated. One of mine took over a month to arrive. For this reason I never even opened it and attempted a return. Customer service is poor and obstructive. 30 day returns are permitted however you must pay the $500 shipping via UPS to return it to them. They do not provide a shipping label and are very aggressive in the steps required to accept a return-even unopened. My drone supposedly disappeared in the mail after shipping. So now I have no functional drone as one is broken and another lost with $500 in shipping costs. I have also read this same experience on Reddit. If you already purchased and must return-get extra insurance.

I was bought an item and for some reasons i had to return it and i sent from email requests to returning but nobody didn’t respond me the time returning 30 days and i am writing from 2 weeks i don’t know why they are not responding 🤷‍♂️

From the reviews on their site I was expecting to be a fan of Flightelf, but unfortunately my final review can only be “Do not trust this company”. I bought a Cinemaster 2 Pro Carbon Fiber for $539. The first two flights went well, but during the third flight, after I had fully recharged, connected and calibrated the drone, it responded normally for a couple of minutes, then suddenly became unresponsive to any controller actions and dropped slowly into a swimming pool. I contacted Flightelf to request either a replacement drone or a refund, and their first response was to put the blame on me for not charging the batteries. This gave me a sinking feeling (much like the drone) that they did not stand behind their product. When I explained again that the drone initially worked, but then failed, their response was simply "If there is a problem with our drone, then you shouldn’t be able to fly 3 times." They asked that I return the defective drone to China, but at my own expense. Fedex didn’t recognize their postal code and DHL would cost almost as much as the drone itself, so I spent another $125 to send it via USPS, tracked. My sinking feeling was validated when Flightelf responded simply that “We did not receive your return”. They offered no other options. I had now spent $664 and had no product to show for it, defective or otherwise. Six months later the package returned to me, apparently unopened. When I asked if there was a US location I could send the drone to, Flightelf responded "Our US warehouse does not process returns because no customer would like a returned product." Flightelf does not apparently believe in their own product, nor in their customers, but will take your money. I suspect that many customers receiving a defective Flightelf product will simply give up when told how much they have to pay to return it to China. This is a perfect result for Flightelf, not so good for the customer. Try a more honest company.