Joom
Payout denied because of hidden rules…
Payout denied because of hidden rules in their contract. I traded the news, and NOWHERE does it say you cannot trade the news on their website. They hide it in the fine print. Pretty deceptive. Honestly, they do have excellent customer service, at least they respond politely unlike apex who will deny you and mock you at the same time. I think they just had bad luck and their program just didn't catch on so they have no choice but to deny payouts. You can only pay with very complicated and annoying crypto methods, so no one really gave them a try. And over time they made their rules harder and switched payout reviews to monthly. They have good tech, it's pretty cool how their whole system is completely automated. And even if they denied my payout, they seem like decent people just in a tough situation. I just would never use a company that hides behind obscure fine print while they advertise something completely different like "trade your way" I do wish the team and owners good fortune in life.
Response from FlexytradeJul 23, 2024
Dear Joom, Thank you for sharing your experience with us. We genuinely appreciate your feedback and assure you that we take your concerns seriously. Your input is valuable to us. After looking through our system, we could not find an account associated with the details in your review. We've requested additional information to help you further and would appreciate your reply. Furthermore, we want to address each of your concerns in detail: Transparency: All essential information, including trading rules and our payout policy, is clearly stated in our contract. At FlexyTrade, we prioritize transparency, ensuring our rules and guidelines are accessible. Any updates to our platform are promptly announced, and our Help Center is regularly updated for our customers' convenience. Customer Service: We appreciate your feedback on our customer service support. We are committed to promptly, accurately, and comprehensively addressing customers' inquiries and concerns. Payment Processors: Previously, we had two payment processors for crypto transactions. We are pleased to inform you that we now have a new payment processor that allows payments through bank transfers using a credit or debit card. Payout Policy: As part of our payout policy, account details are validated at the end of each month. We do not deduct any funds during payout requests within the month. Your account will remain active and your balance intact, provided no rules are violated. We advise users to monitor their account balance until the end of the month. Platform Usability: Our Technical Team continually strives to enhance the platform, ensuring it is user-friendly and provides the best trading experience possible. We hope this clarifies all your concerns. Our dedicated team is always available to help you with any other questions or issues you might have. Please feel free to reach out to us via email at [email protected].



