FleetUpReviews of fleetup.com

Love this company. Very responsive whenever I have a problem

You needed a picture of the number of holes for the hookup of an older truck. I have so much to do with the number of trucks we have that I kept forgetting to go get the picture. (I have to take care of EVERYTHING but half of receivables). Cathy would call me every once in a while to remind me. I don't believe I would have ever gotten that picture if she did not call to remind me. I really do appreciate that.

Does exactly as stated. We can can keep up with our vehicles at all times now. Good product

The Customer support was terrible. I had phone calls with one person after another that would just pass me off to someone else. No one was very helpful. Finally a young woman named Kristy called to see how things were going for me. I started to lay into her about how bad there customer service was. she asked me about my problems and immediately started to work with me to find solutions and explain why I was having problems. within a short time all of the issues were resolved. Kristy would call me periodically and check in with me to see how things were going. If all of there customer service people were as good as Kristy I would have very little to complain about. My only complaint now is the service is based on cellular reception and it loses service periodically. This was an issue Kristy helped me with.

Edit: after leaving this review and sending an email to fleet up they took corrective action and contacted me right away apologizing and providing the services needed. They were very helpful and spent time explaining the services as well as doing a video tutorial walk through and even following up afterwards to make sure I was all set. Changed the 1 star review to a 5 star for the follow up thst they provided. Original review: Was never able to schedule a demo. Sales rep was overly aggressive. Overall we never had a chance to even try out the hardware and are requesting return shipping labels go return the devices which have never been used.

well it says my equipment left the yard. I'm standing next to it been parked in my shop for a week hasn't moved. my wife car says its at the grocery store and it have been home for 4 hours she hasn't been to the store in two days. I get alerts my equipment is leaving the yard in the middle of the night wakes me up while I'm looking says it is entering the yard. I look on cameras nothing has moved. by that time sleep is no more. Right now it says my dump truck is at a corner store I just called and chewed my guys ass for being in my truck at the store at 9:30 at night and he said I stopped there on my way home 4 hours ago. look on cameras and it is in the yard I just got this stuff thinking about sending it back. had a meeting online couldn't go over everything because computer was slow and they thought my equipment was in California and it was in Texas was' supposed to get a email and call back haven't heard a word but the bill comes in on time .

All good, happy to do business with you.

A representative was able to answer all of our questions and able to get us set up and running quickly and easily. There was not much need for follow-up questions, because if everything was already taken care of, or answered prior to even receiving our equipment.