Florida Credit UnionReviews of flcu.org

Great in-person experience with Thomas B at the Lecanto branch! I set up a new FCU account online and was confused about some account activity as I tried to connect that account to an account at another institution. Thomas listened carefully to my situation and resolved my issue quickly. This experience ranks right up there with the best in-person service I've received anywhere (in 50+ years) from a banking institution. Customer-to-customer tip: if you can, go to a branch when you have an issue. I called several times without reaching anyone and also had no response to my online contact form submission. In person, I was seen within 5 minutes of registering and had a resolution in less than 15 minutes. Honestly, I went in intending to close my account, but working with Thomas changed my mind.

This people didn't have to take a chance on me. They could have been rude like wells far low. This nice lady took my info my deposit. After 10 minutes I knew how to do online banking mobile banking. There needs to be more people like the ones in Gainesville Florida.