Michelle B.
A waste, received expired shakes
Last summer I purchased the shakes and I complained about the taste. I reached out to customer service and the most I was told was different recipes I could try. I asked for a refund or an exchange for a new product and that was denied. Here i am today finally giving up after not finding a solution to mask the very strong chalky taste and I realize they sold me 2 expired shakes!!! I received my order of 2 4-week program shakes midway April 2020 and now I am realizing the shakes expired May 2020. How was I supposed to complete 8 weeks of shakes in less than two weeks. I knew I was not crazy and I was not trying to get over. I simply wanted to complete the 8 weeks but couldn’t get past the taste, I had never tasted a shake so horrible. The worst part is I paid $89 for these shakes and am told there’s nothing else they can do. They are about profit not the satisfaction of their customers. I will be filing a complaint with the Better Business Bureau if the company cannot resolve this matter.
Response from Flat Tummy CoFeb 16, 2021
Hey Michelle, Thank you for providing your feedback, we’re sorry to hear you feel this way and completely understand your concerns. As our products are consumable we aren’t able to offer refunds, exchanges or returns though we’ve reached back out via email, so be sure to get back to us so we can take a further look for you! We love having you on our FTCo squad and can’t wait to have you back to feeling’ like the 12/10 you are!