Jenna A.
Great communication!
I originally gave a bad review but was very impressed with the communication and willingness to fix the issue! I will definitely be a returning customer now!
Response from FlasharkDec 7, 2023
Hi, sorry for the late reply, we checked your order and we actually sent your order, the logistics showed that it was delivered, but you said you didn't receive it, so we had to give you a refund. However, your order is quite old and our shop account is restricted, we can't manually operate the refund for you, so we can only suggest you to file a dispute with your bank, and the bank will automatically refund you after confirmation. Some other customers have done the same and they have received refunds, it just takes a little time. We checked the status of your dispute and we expect the bank to close this dispute on the 13th and then refund you. Please be patient with us for a little while. Thanks!