FK IronsReviews of fkirons.com

I had my Flux for 6 months, started to do alot of noise and lose power ... I contacted repair service ... I sent the machine , 1 month without the machine ... Got the paper saying it past alot of tests and the motor got replaced . The machine came exactly the same noisy and weak . Not satisfied.

I sent my machine out to be fixed August 2024 (my one battery stopped working) they lost my machine, then maybe 2months later all the sudden found it and they told me oh your motor needs to be replaced?? I said but I just needed the battery replaced. I pay around $350 Canadian for this, They then said they had shipped it out, it never came. They then said oh we must have lost it and then sent a replacement machine out. I didn’t receive a replacement machine until November 2024 and it was missing a battery and they also charged me duties which they told me they would reimburse me and then decided to just give me a store credit. The duties were about ($175 Canadian) They then sent me another battery and it came and lasted about a month maybe and then broke. I called these ppl atleast 20 times everytime there was a different answer. I was put on hold for an hour and a half at one point and they never picked up I just had to call back.They have the worst customer service I’ve ever seen. I literally will NEVER buy from them again.

Recently purchased a tattoo gun for my daughter who is enrolled in an apprenticeship. Received product. It was used for 10 min and then died. Sent it back to FK Irons. Currently waiting to see if they fix or replace it. So far very disappointed in customer service. Customer service rep Julian Robinson very dismissive of any concerns brought up. I will never buy from this company again.

I had an incredibly frustrating experience with this company, primarily due to their abysmal customer service. Despite reaching out multiple times via email, I received absolutely no response from them. This lack of communication clearly shows their complete disregard for customer needs and satisfaction. To make matters worse, when I encountered a problem with a FedEx delivery, the company offered no support or assistance in filing a complaint. Despite the fact that the package was not delivered, they falsely reported it as delivered and even forged my signature. This level of dishonesty and irresponsibility from the company towards its customers is highly concerning. I am extremely disappointed with my overall purchasing experience from this company. Their customer service is of incredibly poor quality, and they fail to provide any assistance when issues arise. I cannot recommend anyone to use their services if they expect good service and a company that takes responsibility for its actions.

I’m extremely disappointed with FK Irons' customer service. I purchased a tattoo machine, which was lost by the courier after I sent it for repair. FK Irons sent a replacement, but it’s been stuck at customs for months due to an incorrect invoice. Despite contacting them multiple times since April, they have not reissued the invoice or responded to my emails. This delay has severely impacted my business. I trusted FK Irons as a reputable company, but their lack of response is unacceptable. I hope they resolve this immediately.

I have written them 10-15 emails. Written them on every platform they're available, and not even a reply. My machine/powerbolt just died out of nowhere. And now it turns on, but the machine doesn't work properly. Never experienced such a non existent customer support. With so expensive products I could never recommend using this company.

Had my FK iron for 8 months now. After the first 3 months my battery died out of nowhere. Took me 4 months dealing with customer service to get a replacement. Had to call every single day and there was a different excuse every time. They lost it, they didn’t receive it, etc. Finally sent me a replacement after months and still charged me a fee to get it. Had my replacement battery for about a week now and just died out already again out of nowhere. You can tell how cheap they are just by looking at it honestly. Apparently the company got bought out a few years back and it’s gone downhill for everything. Now debating whether if I want to deal with them again just to get another dead battery but chances are I have to cut my losses and go for something different. Cost $1500 but should be worth nothing, honestly not even that good of a machine either. Inconsistent and battery only lasts one session or completely stops working

Ordered 2 powerbolts in September so I would have a backup. They died within 3 days of each other not even 3 months of light use later. Customer service got me one day shipping, and the. The warehouse lost the units they were supposed to fix. Finally got someone to agree to a store credit so I could just get parts that worked. Only to find out it takes them *days* to process a store credit. I have lost hundreds of dollars for this and they didn't have the decency to offer me so much as a discount. They are, however, very sorry.