FixTman LLCReviews of fixtman.com

Do NOT use this service especially if you just purchased a brand new renovated house! I reached out to them via Thumbtack regarding a TV mounting and mentioned I don’t want the wires showing. I have NEVER had a TV mounted and trusted the “specialist” would advise me accordingly. They did give valuable input on the type of mounting bracket to use, but that’s it! They presented the on wall concealment option ONLY. I purchased a soundbar later and the plastic concealment obstructs the surround system mount. I thought “surely getting a TV & soundbar mounted is a common task”. So I go to their website and SEE that there is an IN wall concealment option! An option that was never mentioned to me! I reached out to the company again for the in wall/sound bar mount (I know! Why would I use them again?!). I asked for credit for the price of the on wall since they’re literally removing their own product to replace with another of their products due to NOT advising the customer of both options. In the process of removing the on wall, paint on my BRAND NEW house was stripped off! The technicians who did the actual work were wonderful, friendly, and great at explaining how everything works! However, the “management” here is absolutely atrocious! On top of that, the gentleman I spoke with wonderfully kept talking over me (please note the sarcasm)! I have 3 other TV/sound bars that need to be mounted and will NOT be going to them again. So if anyone knows of a good TV mounting service in Plano, please let me know! ***You “offered” me a refund AFTER I wrote an accurate, yet negative review in hopes of me taking down my review. I requested to have my wall repainted (as I have extra paint) and you did not reply…. Until days later and on this forum. I guess your email and cell phone stopped working at the same time. So not only are y’all unprofessional, but yall are also comfortable with blatantly lying! 10/10 would NOT recommend ****

Trash company!! When the tech finally arrived we found out they had been lying to both of us! They had been telling us that the tech cancelled and telling the tech that we cancelled (verified by messages from them to us) They continue to harass us after we canceled with them. The techs company cancelled their contract with fixtman as I guess this happenes often. Their "manager" Boris keeps harassing my wife (on mothers day) to get in a phone call after we have told them no repeatedly and to stop. We spent hours and hours and hours on the phone with them yesterday and their "management team" refusing to get on the phone and solve it. Don't walkaway from these people, RUN AS FAST AS YOU CAN!!

It was a nightmare dealing with this company. I had hired them to install my pergola. I reached out to them ahead of time asking what materials are needed and how it should be correctly installed. I purchased all the materials they asked me to get. After the work was done, my pergola was shaking even with a gentle push.. when I told them it is not installed correctly and a step is missing from the installation manual, they said that no that step is not required. When I called the customer service, the contractor stormed inside my house threatening me to make the payment. I made the payment and scheduled someone to come in for QC inspection. The QC guy confirmed that it was incorrectly installed. They scheduled another appointment to fix it. When they came back to fix it they denied again and said that they cant fix it because they had to dismantle and reInstall everything

The project was to disassemble and reassemble a sauna in a new location. The technician broke the glass, put the walls and door in wrong, and lost parts for them to complete the job, When I rescheduled for them to complete when new parts arrived, they didn't show up. I ended up doing myself and they were unwilling to accept their obligations and incompetent workers. I would stay away from this company. Total waste of money.

DO NOT HIRE! I had an actual professional come to fix their work, and the 75 INCH TV that I paid them to mount was not even put into the studs on the wall. That is why it began tilting to the right, because it was going to fall out of the wall. I gave them another opportunity to correct their mistake and they told me it wasn't their problem. They also do not have employees. (read the other reviews) They have random unqualified people in different cities that do not know how to do the jobs they are hired for. He drilled a ton of holes in my wall that he didn't use. He was completely confused on what to do. They also mounted my tv all the way to the ceiling despite being asked to center it width & height. And now less than two months later it almost fell out of the wall. They want to charge me $100 to come fix it. Total scammers!

We had a technician from FixTman, LLC install a new 75" TV on an existing mount and he indicated he needed to move the mount. We later noticed the TV was not centered in the space from left to right. The technician installed an extension outlet to hide cords and that was installed correctly and he cleaned the area of drywall dust. We had the same technician mount an existing 65" TV to a new location in the basement, using a new mount. That TV was not centered in the space from left to right. Also the technician left a pile of drywall dust behind for the 2nd location. The provider, FixTman, LLC kept asking for a 5 star review, and when I mentioned we were not impressed with their services, they indicated to remove and reinstall the TV's it would be about the same amount that we already paid. They said this was past 30 days from the install, so nothing they could do. Just disappointed that it could not have been done correctly the first time. Seemed like a lame excuse since nothing had changed - 2 TV's were still installed off centered by their technician. I would not recommend their services. A reputable company would be more understanding to make things right. Once they indicated they would charge about the same to do adjust the TVs, I indicated that I was not comfortable with that. I will now need to look for another service provider to reinstall. Just disappointed. ** Updated after call back and review response ** After I submitted my review I received another call from FixTman. The person I spoke with was extremely rude and accused me of submitting a review with the intent to "hurt" their business. The person also continuously talked over me, then accused me of asking them to provide services for "free". I calmly explained that asking for a business to correct something that was installed incorrectly and asking them to perform services for free are two totally different things. I could not believe the tone and approach by FixTman LLC. I asked if I could speak with someone else and they indicated I would get a call tomorrow. Just getting even more disappointed in this company after the 2nd call back and the review response. I would suggest to others to get estimates and references and look through all reviews in advance. It seemed as these were straightforward projects. Disappointed that they could not make things right.

I’d give negative stars if that was an option. I have now made two, 3 hour round trips to get a tv mounted only to be told they can’t get in touch with the tech to do the job. They were supposed to do this job a week ago (12/6). Waited for them only to be told the tech couldn’t make it an hour into the 2 hour window when they were supposed to show. Re-scheduled because they were supposedly reputable, trusting they would do right. Supposed to show up 10-12 today (12/14) but was notified they couldn’t make it and would be there between 130-330, not a huge deal. Get a message at 3pm that they can’t get in touch with the tech and need to reschedule to this Saturday thinking I’m dumb enough to let these buffoons waste another 3 hours driving and a day waiting for them to no show. I genuinely don't know if they’re screwing with me at this point but I wouldn’t trust this company to tie my shoes much less show up on time to a confirmed appt and hang a tv. I’d love to be able to tell you how poorly they mount a tv, but sadly I cannot give an actual review of their services because they can’t show up given 3 different opportunities. I almost want to reschedule on Saturday so I can have Moe, Larry and Curly show up and bonk me on the head with a hammer and drive away to skip some other poor souls appt. They have now wasted a total of 6 hours of travel and all they told me was they would give me a 20% discount. Complete joke.

I also had a very terrible experience with this unethical company. Had a treadmill delivered and was too heavy for the delivery guys but they TRIED to do it anyways and broke the elevation motor. $700. Also broke the side rails and this would be $900 to have delivered and installed. Needless to say FIXTMAN did not own their mistake instead quoting me at the time of delivery and saying that the treadmill DOESNT WORK BUT DIDNT THINK AT THE TIME IT WAS THE DELIVERY PERSON FAULT. Turns out it was, the treadmill did not lean forward upon delivery and by the time it was upstairs it was broken and had damage. PLEASE DO NOT USE THIS COMPANY!!!!