GroupMe Y.
Job not done, added to the TERRIBLE costumer service!
TERRIBLE costumer service! I was told by Fixlers operator three times within two days that someone will reach out to me right away! and I will get a quote on the kitchen job badly needed. But no one actually ever reached out. After calling a fourth time to check if someone is really on top of this, or I should rather just give up. And I actually dared complaining about there costumer service and that I wasn’t taken care of....guess what, “I get a call from the boss.....stating that they can’t help me on the job I promised to be taken care of, because I complained to the rep I spoke earlier.....TERRIBLE customer service! :-(
Response from fixlers.comNov 28, 2021
Dear Shimon I have recently joined the team at Fixlers, heading up the Customer Experience Team, and in the course of reviewing past customer responses, I came across your feedback. In spite of the time which has passed, I hope you will accept my deep and sincere apology for the disappointment caused. I understand that you were expecting an immediate call-back from the allocated technician, and it is clear that we failed to meet your expectations. From what I can see from the notes made at the time, we received your call during the day before Thanksgiving and you indicated that it wasn't an urgent situation. Nevertheless, I completely understand your frustration that you didn't receive the updates you were expecting. As I work to improve Fixlers customer responses, I would welcome an opportunity for a personal chat with you about this; my direct email is [email protected] Thank you, Shimon - I very much look forward to hearing from you Helen Oster Customer Service Ambassador