fixez.comReviews of fixez.com

I bought a replacement iPad Air screen. The item they sent was not working, They refused to provide a shipping label for returns. I sent it back at my own expense. Once they received it, they refused exchange or refund stating that the item is defective because of a connector problem. Of course! They sent a defective used item in the first place.

They are not trust worthy. Please don't waste your money buying from FIXEZ. I am not the only person facing this kind of treatment from FIXEZ. They sent me faulty part in the first place. Replacement RMA process is a fraud and they do not follow the return policy mentioned in website. They say return manager's decision is final and item can't be replaced. order # 10562824 Display flex cable will not cause damage to LCD.

I purchased a service pack for a new display and frame for a Samsung S10+. The service pack is part number 2-SA-4686. That parts page lists items that Fixez recommends to purchase for this repair. Turns out the pre-cut adhesive that is recommended (5-SA-4434) is for the front glass to be reattached to the frame. However, this item IS the front panel already attached to the frame. To make this repair you ONLY remove the back glass. Therefore, Fixez should be recommending the back panel adhesive (5-SA-4425) for this particular repair with this service pack. I called customer service and spoke to a representative that pulled up the web pages and blamed it on me. All I wanted was a replacement for the incorrect recommendation. She still blamed me and I responded by saying, "you guys are supposed to be the experts. I have never repaired a phone before and I accepted your recommendation for this repair"... she then hung up on me. I redialed and found that she had blocked my number. I then went back on the Fixez website and attempted to login and found that she ALSO disabled my customer account. Fixez will not own up to their inaccurate recommendation and then cut me off from having the ability to contact customer support. The most ridiculous detail about this problem is the fact that this is concerning a $2.55 item. They are willing to risk poor reviews and public complaints over a two and a half dollar item. Besides all of that the incorrect adhesive strip is missing the bottom line of adhesive. It is not exactly the same as the photo. I would love to upload some photos, but my phone is in need of repair. As mentioned I wanted a replacement, but I have already found the correct adhesive elsewhere. So, now I would like to receive a refund but customer service has blocked me from contacting them.

The replacement screen I purchased from this company came with a defective ribbon. No backlight to the display. Called them about the lifetime warranty and they accepted the return. when it got there they emailed me and said that the screen was not returnable because it had a chip on it. When I sent them the screen it was in excellent condition and packaged very well. From what I see this is what they do they simply lie about there being something wrong with what you return so they don't have to pay out of warranty. Then they tell you if you want the item back you can buy a return shipping label from them after you paid to ship it to them to begin with. Save your money buy from a reputable place to start with.

Awful customer service that doesn't answer questions. Bought 2 of the same screens a few months apart, both received broken. Would not give refund/replacement under any circumstances. Don't waste your money at this garbage website that takes your money and gives you broken crap. Will not be shopping here ever again, nor recommend them.

Look at all of the two and three line glowing reviews…most likely generated by the company. I bought a non-functioning screen from these clowns with no response from them. Avoid.

They sent me a defective item and they will not get it back. It seems this happen all the time from what I can read online

This company claims a strong quality and refund policy, but these are both fraudulent, as they do NOT honor them. In my case: I purchased an LCD screen in July 7, 2021 for $86.19. I succesfully installed the screen, and it worked fine for 4 days. (Yet the company claims I damaged it in handling). Then, after 4 days, a purple spot appeared on the screen, and the spot continued growing ever after, so I ordered another screen from Fixez.com (since this was my only phone) to replace it with. Again, installation was successful. But again, after a few days, many purple spots appeared (much more than the first screen). At this point, I lost faith in their quality, and ordered a third screen from a different supplier. That screen has been working perfectly for about a month now, so obviously I know how to install screens without damaging them. And obviously the quality is much better than the 2 screen I bought from Fixez.com. Fixez refused a refund based on false claims of damage upon installation. They never sent any evidence of such. Unless you have money to throw away on defective products, I strongly advise against Fixez.com