alldollazkount
Need better Customer service
Ok so As you can see from the client service comments. I have used this service last year and was please with the outcome. However, This Jan when i placed an order. I had to complain on this platform before fivemroleplay cared to respond to my numerus attempts to communicate. Ultimately I took a loss on my service order because supposedly the original dev was on vacation for over 30 days, right? Then i decided to give fivemroleplay one more chance march 1st. So i payed for another developer service order. Order #12487 was placed on March 1, 2023 and is currently Processing. So this order was supposed to take about two to three weeks to complete. I received an email on march 21st stating that my order is complete and they were emailing me to confirm my delivery email. I have tried to communicate through there website and have sent more then one email requesting confirmation. I am simply trying to confirm my email and receive my order. For some reason this company only responds to messages placed on trustpilot. So hopefully i will get my order. Ok so it’s now official as of 4/1/23 no communication this company basically not provided the service I paid for and has not communicated otherwise. Avoid this company!
Response from Fivemroleplay.comJun 25, 2023
Dear alldollazkount, Thank you for sharing your feedback. We deeply regret the inconvenience and frustration you faced with our customer service. We understand that we fell short of your expectations in terms of communication and order delivery. We have carefully reviewed the issues you raised and acknowledge that we didn't meet our own standards. While we sometimes need to outsource developers during busy periods, we realize this can lead to an unsatisfactory experience. We want to assure you that we have made changes and are further actively improving our customer service to ensure prompt resolution of all inquiries and concerns. We apologize for the confusion and inconvenience caused by your specific order. Your feedback is highly valuable, and we will use it to prevent similar situations in the future. We apologize for not meeting our commitment to excellence. If there's anything else we can do to assist you or address any further concerns, please contact us at [email protected]. We appreciate your understanding and hope to regain your trust in the very near future. Best regards, Cassy Client Management