FiveM StoreReviews of fivem-store.com

Response from FiveM StoreJan 20, 2025

Dear Meteo Fivem, Thank you for leaving a review. However, after thoroughly reviewing our records, we could not locate any orders associated with your name. This makes it difficult for us to verify the claims you’ve made or address any specific concerns. Legitimacy and Originality: We take allegations of "stolen" content very seriously. FiveM Store LLC operates as a legitimate, registered business in the United States (Kentucky) under Reg No. 1174776, and we source all products legally. Our products are developed by our in-house team or obtained through proper agreements with developers. We do not and will not host or sell stolen content. Support and Product Quality: We pride ourselves on providing reliable and timely support through our Support Center via ticketing. All of our products are regularly updated to meet current standards, and any outdated or non-working products are replaced or refunded in accordance with our transparent Refund Policy. If there is a genuine issue with any purchase, we encourage customers to contact us for resolution. Potential Competitor: As you are part of a competing FiveM shop, we cannot ignore the possibility that this review was left with the intent to harm our reputation. We respect all competition in the industry and expect the same in return. Malicious reviews, such as this one, are unproductive and against the principles of fair competition. Verification: If this review is genuine, we kindly ask you to provide proof of your purchase (e.g., order number, email used for the order) to Trustpilot or directly to us so that we can investigate and address your concerns appropriately. We are fully transparent and committed to resolving any legitimate issues. Customer Satisfaction: Our goal has always been to serve the FiveM community with integrity, quality, and professionalism. We invite you to contact us via our Support Center so we can provide assistance should you have any valid concerns: Support Center: https://fivem-store.com/customer-help/ Thank you for your feedback. We remain committed to providing the best possible service to all customers. Best regards, FiveM Store LLC

Response from FiveM StoreNov 19, 2024

Dear Masselwitz, Thank you for sharing your thoughts. However, your claim that we have “bought or faked reviews” is completely inaccurate. Allow us to address this clearly: 1. **Verified Reviews and Trustpilot’s System**: We take pride in the many positive reviews we have received from real, satisfied customers over the years. Platforms like Trustpilot implement strict verification systems to ensure the authenticity of reviews. Any reviews found to be fake or against Trustpilot’s guidelines are removed after their thorough investigation. We fully cooperate with Trustpilot to maintain the integrity of our profile and are committed to transparency. 2. **Competitors and Fake Reviews**: As a leading provider in the **FiveM** community, we have many competitors who may seek to harm our reputation by posting fake reviews. This is unfortunate but not uncommon in competitive industries. We work closely with Trustpilot to identify and remove such reviews, and we encourage anyone to report suspicious activity for further verification. 3. **Ask for Verification**: If you believe your review or claims are valid, we invite you to verify them through Trustpilot’s system. You may also request Trustpilot to ask us or the reviewer for proof of the transaction. As a legitimate business, **FiveM Store LLC** operates transparently, and we welcome the chance to demonstrate the authenticity of our customer relationships. 4. **Transparency and Legitimacy**: Our company, **FiveM Store LLC**, is a registered business in the **United States (Kentucky)** under **Reg No. 1174776**, and our legal status can easily be verified. You can view our registration here: [Company Registration](https://web.sos.ky.gov/corpcertificates/81/2023011600284181.pdf). We process all payments securely through **Amazon Pay**, providing customers with additional buyer protections, and all customers receive their purchased products instantly upon order completion. 5. **Contacting Us**: If you have encountered an issue, we encourage you to reach out to us through our **Support Center** (via ticket system), where we handle all inquiries professionally and promptly. We are committed to resolving legitimate concerns and improving the experience for all our customers. - [Support Center](https://fivem-store.com/support) We remain dedicated to serving our customers with integrity and professionalism, despite the challenges posed by malicious reviews. Thank you for bringing this to our attention. Best regards, FiveM Store LLC

Response from FiveM StoreNov 17, 2024

Dear lisa maier, We take all feedback seriously and are disappointed to see your review. However, after reviewing our records, we could not find any orders associated with the email or name provided in your review. This makes it challenging for us to verify your claims and address them appropriately. To clarify: **FiveM Store LLC** is a legitimate and registered business in the **United States (Kentucky)** under **Reg No. 1174776**. Our registration details can be easily verified both online and offline through official public records. You can view our registration here: [Company Registration](https://web.sos.ky.gov/corpcertificates/81/2023011600284181.pdf). When an order is placed on our site, customers receive their purchased files instantly via email and through their account on our website. If you believe there was an issue with your purchase, we encourage you to contact us through our **Support Center** (via ticket system), where we address all customer inquiries and work to resolve them promptly. You can reach our Support Center here: - [Support Center](https://fivem-store.com/support) Additionally, the terms **"scam"** and **"lost my money"** are very serious allegations. We want to be clear that all transactions on our website are securely processed through **Amazon Pay**, which provides additional protections for buyers. If there is ever a valid issue, customers can use Amazon Pay's dispute resolution system, ensuring transparency and fairness. If this review was submitted by mistake or in error, we kindly ask you to provide us with more information so we can investigate further and resolve any concerns you might have. Please reach out to us directly through our support system. Thank you for bringing this to our attention. We remain committed to delivering the best possible service and ensuring our customers are satisfied. Best regards, FiveM Store LLC

Response from FiveM StoreNov 13, 2024

Dear djamel eddine bennai, Thank you for reaching out to us. We want to clarify that since you have chosen to file a dispute with **Amazon Pay**, we are currently unable to provide direct assistance or issue a refund through our usual support channels. By opening this claim with Amazon, the process is now managed directly by their team, and our involvement is limited until they complete their investigation. Please understand that once a claim is filed through **Amazon Pay**, it removes our ability to process any refunds or communicate further through our system, as Amazon’s dispute resolution process takes priority. All updates, including any next steps and final resolutions, will be sent to you directly by Amazon Pay via the email associated with your account. We encourage you to check your email for updates from Amazon Pay, as they will provide guidance on how to proceed. Rest assured, we are cooperating fully with Amazon to ensure a fair and timely resolution for you. In addition, we want to address your support ticket. After filing the dispute, you created a support ticket with us. However, according to our **Terms of Service** and **Refund Policy**, once a dispute is initiated with a payment provider, all refunds and support requests are managed through that provider until the claim is resolved. Our policies are designed to ensure an efficient resolution process, and you can review them here for more information: - [Refund Policy](https://fivem-store.com/refund-policy) - [Terms and Conditions](https://fivem-store.com/terms-and-conditions) By filing a dispute before contacting us through our designated support channels, you have bypassed our internal process for handling issues and requests. We encourage all customers to carefully review our policies, which are transparently available on our website, to understand their options and responsibilities in situations like this. We take customer satisfaction and transparency seriously, and we are committed to assisting you further if needed once Amazon Pay concludes their process. Please don’t hesitate to reach out if you have additional questions after the dispute is resolved. Thank you for your understanding and cooperation. Best regards, FiveM Store LLC

Response from FiveM StoreOct 25, 2024

Dear Black DX, We take all feedback seriously, but your review contains several inaccuracies that we would like to address. 1. **Company Legitimacy and Address**: It is completely untrue that we have changed our address multiple times. **FiveM Store LLC** is a legally registered business in the **United States (Kentucky)**, and our registration details can easily be verified via public records. Our **Company Registration Number** is **1174776**, and you can view the official documentation here: [Company Registration](https://web.sos.ky.gov/corpcertificates/81/2023011600284181.pdf). Since our founding in 2018, we have operated transparently and legally, and verifying our legitimacy in **2024** is straightforward. We encourage anyone with concerns to check our registration for themselves. 2. **Script Reselling Claim**: The claim that we are merely reselling other developers’ scripts or offering free scripts is false. All products listed on **FiveM Store** are either developed by us or are legally sourced through proper agreements with developers. We have worked hard to build partnerships and provide quality content for our customers. If a script is publicly available or offered for free, it is clearly stated on our website. Misleading customers is not part of our business practices. 3. **No Order on Record**: After reviewing our records, we found that the email/name associated with this review does not match any order on our site. This suggests that the comments here may be intended to harm our reputation rather than provide genuine feedback. We invite anyone to review our refund policy and terms of service, which are fully transparent and available on our website: - [Refund Policy](https://fivem-store.com/refund-policy) - [Terms and Conditions](https://fivem-store.com/terms-and-conditions) If you have any legitimate concerns or further questions, we encourage you to contact our **Support Center** through our ticket system, and we will be happy to assist you directly. Thank you for bringing this to our attention. We remain committed to providing the best experience possible for our community. Best regards, FiveM Store LLC

Response from FiveM StoreOct 8, 2024

Dear M Chowdhury, Thank you for your feedback. We would like to clarify that our business does not collect or store customer addresses or phone numbers. We only require a name and email address for billing purposes, and all the information we collect can be viewed transparently on our site. You can review the information we collect during the account creation process and at checkout by visiting the following pages: My Account (https://fivem-store.com/my-account) Checkout (https://fivem-store.com/checkout) We take privacy seriously and ensure that any information provided to us is handled securely and confidentially, in compliance with privacy regulations. We apologize for any misunderstanding and invite you to reach out to us directly at [email protected] if you have any further concerns. Thank you for bringing this to our attention, and we hope to resolve the matter to your satisfaction. Best regards, Resources: https://fivem-store.com/privacy-policy https://prnt.sc/YROIKQyTLAp2

Response from FiveM StoreJan 20, 2025

Dear Oz, Thank you for your review. We take such allegations very seriously, and we want to clarify a significant misunderstanding in your comment. FiveM Store LLC (https://fivem-store.com) is a legitimate, registered business in the United States (Kentucky) under Reg No. 1174776. We are not affiliated in any way with "5mservers.com" or any other similar website. It is unfortunate that you have had a negative experience elsewhere, but we want to make it clear that our company operates independently and transparently. Unrelated to 5mservers.com: We do not share any connection with the website you mentioned. While some names in the FiveM community may sound similar, FiveM Store LLC is distinct and operates according to strict business and ethical standards. Legitimacy and Transparency: We process all transactions securely through Amazon Pay, ensuring a safe and protected payment process for our customers. Our registration details are publicly available for verification. Customer Support: If you believe you encountered an issue with our website (https://fivem-store.com), we encourage you to reach out to our Support Center (via ticket system) so we can review your case and assist you directly. However, if your concerns are related to another website, we unfortunately cannot help but recommend reporting them through the proper channels. Commitment to Customers: We are committed to serving our customers with integrity, and we encourage anyone with concerns about our business to verify our legitimacy independently. We maintain clear Refund Policies and are dedicated to resolving any valid disputes. We kindly request that you update your review to reflect this clarification, as it inaccurately associates our company with actions unrelated to us. We are more than willing to assist you further if needed through our official support channels. Thank you for your understanding, and we hope this clears up any confusion. Best regards, FiveM Store LLC

Response from FiveM StoreOct 17, 2024

Dear Headstro, Thank you for bringing your concerns to our attention. We take your feedback seriously and want to clarify a few points to address the misunderstanding. First and foremost, we assure you that the **NoPixel server files** we offer are advertised accurately. We regularly update our products, and the files provided are the latest versions available at the time of purchase. If you believe there are missing scripts or other issues, we encourage you to submit a support ticket through our **Support Center**, which is the only official platform for customer assistance. Our team responds to all tickets in a timely manner. You can reach the Support Center here: - [Support Center](https://fivem-store.com/support) Regarding the **test server**, it is updated in accordance with the files provided for sale. If there was an issue with the test server, we are happy to investigate and resolve this as part of our ongoing customer service. We’d also like to clarify that we do not offer support via **phone, email, or Discord**. We solely manage customer requests and issues through our ticket system to ensure every concern is properly tracked and resolved in an orderly manner. The **Discord link** mentioned is no longer active, as we now exclusively handle support via the ticket system. Additionally, we use **Amazon Pay** for all transactions, which offers a layer of security for both customers and sellers. Refund requests are handled based on our clear and transparent refund policy, which can be found here: - [Refund Policy](https://fivem-store.com/refund-policy) Finally, as a registered business under **FiveM Store LLC (Reg No. 1174776)** in the **United States**, we adhere to strict legal and business standards. You can view our company registration here: [Company Registration](https://web.sos.ky.gov/corpcertificates/81/2023011600284181.pdf). We urge you to submit a support ticket through the proper channel so we can assist you and resolve this matter. We value our customers, and we're committed to ensuring your satisfaction. Best regards, FiveM Store LLC