five THCReviews of fivecbd.com

Shipping sucks. They state shipping will be 4-7 days but its really like 14 days. I've ordered 4-5 times now and shipping is very slow even when paying for faster shipping. I guess the warehouse is using too much of the product.

Five's website shopping experience and checkout gives you information about your order, including how many shipments your order is coming in and what is in with shipment, and showing you information that one of your shipments will arrive in one to two days. On the other hand, the customer service people say to ignore that and swallow the fact that you bought things under false pretenses. For example, if you buy something at 5:00 a.m. on Friday morning, with both / either the one to three day delivery or the one to two day delivery, the customer service people on the phone tell you you shouldn't expect it to go out until Monday at the earliest🤔 And that it takes up to 3 days for processing and then another one to three days to ship. And to disregard the notice that told you one of your packages would arrive in 1 to 2 days. Two agents in a row told me that.... I don't like incontinuities between the information a website gives you about your order and how orders are actually handled. Also, the product could use some good transparency about their standardization methods. It's not much information about how they do it. I'll just have to wait and see if the website was correct... or if the customer service agents were correct, come back and fix this review up to reflect what happened, when the product arrives. I'll also edit this to give a review of the product, and to adjust the stars⭐ accordingly as well.

While trying to make a change to my subscription the system wanted me to sign in then would not send me the verification code. Repeatedly.

The gummies are fun but the customer service is atrocious. Emailing, calling, attempting to utilize chat: all of these attempts were futile to try and reach their customer service regarding a subscription that was inadvertently shipped early. When a reply finally did happen, they were no use and declined to resolve the situation despite the error having occurred on their part. I get the impression that they are grossly understaffed and I hope they can pull themselves together for the benefit of a mediocre but overpriced product. I’m actually quite surprised to get this invitation for feedback.

The toffee chocolate wasn’t available during two sales. It became available immediately after both (maybe it’s a coincidence 🤷). Now they are “high dose.” I figured I’d break it up and stretch it out. But there seems to be a new formula bc I don’t feel anything with these chocolates. I used to take half at a time. Now I can eat the whole piece and feel nothing. And I use less than before. So it’s not my tolerance changing. Maybe I got a weird batch or something 🤷

the quality of the buzz is still good and fairly consistent. the quality of the gummy itself doesn't seem as good as it was a year ago - one package was dry and another was sticky wet. they still work but honestly i will probably move on to a different company because of these consistency problems over the past few months.

Of the six months or so we were buying from them monthly, two family members, two separate orders, with a combined amount of a hundred dollars per month, they were slow to get the orders filled for both of us more times than not. It says on the site to allow 1 to 3 days for processing the order. The last transaction took seven days to fill for one of us. So I called them, they wouldn't admit they were doing this. I have bad depression and anxiety and rely on prompt shipping. The woman I talked to could have at least faked that she cared. No apologies like I see in other posts that they responded to after they see a bad review. After about five minutes it was clear I wasn't getting anywhere, so I said bye and hung up before I lost my cool. She then closed the the other family members reoccurring account without their knowledge. No compassion, no apologies, no attempt to make things right. Good customer service is becoming a thing of the past.

Have your people answer their phone! and help the consumer your customers, or you will loose them! your support needs a lot of improvement