Candace
They try to scam you when cancelling…
They try to scam you when cancelling subscriptions. Your first attempt to cancel may not go through and you will not know until there's another charge on your account. Customer service is also horrible. They do not listen to you and simply send screenshots and no real communication.
Response from five THCOct 18, 2024
Candace, we’re truly sorry to hear about your frustration with cancelling your subscription and the experience you had with our customer service team. This is certainly not the level of service we strive to provide, and we apologize for the inconvenience this has caused you. We take concerns like yours seriously and will review our cancellation process to ensure it’s clear and effective. Additionally, we’ll address your feedback with our support team to ensure all future interactions are more attentive and helpful. Thank you for your honest feedback and for giving us the opportunity to make this right.