Sharon D.
The customer service is truly awful
The customer service is truly awful. I am trying to return a shoulder brace that offers no support. I have sent multiple emails, called three times with absolutely no response. According to their stated policy, they need to approve a refund in advance. Since they have not responded to multiple requests over 2+ weeks, I'm about to be outside the return window. My last recourse is to file a fraud claim with my credit card company. Do not buy from them directly as this company seems very scammy. Just order on Amazon with reliable return & exchange options.
Response from FivalifitnessSep 17, 2026
Dear Customer, We received your voicemail and tried to reach you by phone; we also replied to the email address used for your order and generated a return label. However, we have not heard back from you. We sincerely apologize for any inconvenience this communication issue has caused.