Erica Sparks B.
Early user, now leaving
Edit: Lower my rating to 1 star because of how this company reacted to an honest review. Buyer beware Not sure if all of these reviews are real. I've been with Fitune since early on. They need now options for basic needs. The system was barely functional in the beginning with significant things missing such as client profiles and a calendar that didn't have glitches. Several other essential functions were missing, but I see potential. In short, their business plan was to start with an unfinished product and then charge more once they had it finished. Many issues along the way with subpar communication. There are much cheaper options out there if you need a basic package with better customer service
Response from FituneFeb 23, 2024
Hello Erica, Koen here, one of the founders of Fitune. Thank you for taking the time to share your feedback with us. I'm sorry to hear that your experience with Fitune didn't meet your expectations Receiving our first negative review after 140+ positive ones has made quite an impact on our team. After receiving your review, we took the time to reflect on our past interactions and feedback surveys, including your responses. We noticed that in our regular feedback surveys, you had rated us 10 out of 10, which we had taken as a sign of your satisfaction. This contrast with your recent review was unexpected and has led us to think deeply about where we might have missed important cues or changes in your experience. We truly value your perspective and would greatly appreciate any further insights you can share to help us understand this better and improve? About pricing, as with almost any business in the past years, to continue being able to provide an innovative product, we indeed had to increase prices a bit. As a sign of loyalty to our long-term customers, we grandfathered you into depreciated pricing plans, while still continuously improving the platform and adding new features to your plan. I see you changed the review from 3 stars to 1 star after it was flagged. To clarify, your review was under investigation to make sure it complied with the Trustpilot guidelines. I noticed that you were wondering if other reviews on this platform were real. I can assure you that we in no way have any control over reviews on this page. The fact that we don’t is the reason we collect them on this platform. So we can give potential customers an unbiased overview of our platform and service. If there is any review you question in particular, please let me know and I’d be happy to connect you to the specific person. We're genuinely sad to see you go and would appreciate the opportunity to understand what changes to Fitune would make it a 5-star platform for you again? If you're open to discussing this further, we'd be grateful. You can reach us directly at [email protected]. Thank you once again, Erica, for your time with us and for your honest feedback. Wishing you a wonderful day.