FitsupplylabReviews of fitsupplylab.com

Response from FitsupplylabJun 24, 2026

Hello Frank, we completely understand how frustrating it is when a package goes missing from your porch, which is why our team actively tried to help you resolve this. We would never just say 'it's not our problem.' In fact, we personally stepped in, opened an investigation, and filed a claim with the courier on your behalf. The courier concluded their investigation and provided us with clear, time-stamped photo evidence showing the package was successfully delivered to your front door. We shared this photo, the courier's details, and their final ruling with you via email. While we truly sympathize if the package was taken from your property after the courier dropped it off, we did fulfill your order and we actively advocated for you with the shipping company. It is unfair to call our business a 'sham' when we provided photographic proof of delivery and went the extra mile to investigate this for you. Best regards, Fitsupplylab Customer Care

Response from FitsupplylabJun 24, 2026

Hello Drew, we are genuinely sorry to hear about your frustrating experience. We want to address your technical feedback directly: because our devices use powerful, clinical-grade EMS, they require proper skin contact and a slight amount of moisture to conduct the current smoothly. If the belt is applied to completely dry skin, it can cause the stinging sensation you described. It is a highly effective device when set up and adjusted correctly! Please reach out to our support team directly, mention this review, and we will work out a fair, alternative resolution for you immediately. Best regards, Fitsupplylab Customer Care

Response from FitsupplylabJun 24, 2026

Hello Robert, we take accusations of fraud very seriously. We want to assure you, and anyone reading this, that FitSupplyLab has never, and will never, issue fake tracking numbers. GOFO is a legitimate international logistics partner we use for the first leg of transit before the package is handed off to your local courier (like USPS or your national post). Sometimes, third-party tracking portals experience syncing delays during this handover, which understandably causes frustration. However, your money is completely safe. If a courier ever loses a package in transit, you are 100% protected by our delivery guarantee. Please email our support team immediately with your order number. If the courier has lost your package, we will dispatch a replacement today or issue a full refund. Best regards, Fitsupplylab Customer Care

Response from FitsupplylabApr 2, 2026

Hi Doug, we’re sorry to hear about your experience both with the product and the lack of response at the time back in December. That’s not the standard we aim to provide. What you’re describing doesn’t sound like a typical experience. In many cases, this can be related to pad placement, skin contact, or battery level but of course, we’ll make sure this is properly resolved for you. We’ll gladly offer a replacement or a full refund, depending on your preference. Please contact our support team at [email protected] with your order details, and we’ll prioritize your case right away.