Jonathan Paul FitoversReviews of fitovers.com

I ordered a pair of fitover sunglasses on August 7. After receiving them the next week, I did not care for the style and they were too small on my glasses. I reached out by email and contact form by August 19 and never received a response. By August 25th I called into the support phone number and talked to a rep named Mary, who took my information to process a refund claim. Who told me it would take a few days. I did not receive any response so I called back in by August 31 and it was a different rep who said he would follow up with Mary, as sometimes they take longer to process a refund, and took my phone number to call to update me where it was at. He never called back that day, or that week. I have not received any contact by email or phone from this company since. I would never buy from this company again as they do not want to process a simple return and will never reach back out to you. There was no issues with the sunglasses and they are still in the package in excellent condition. I should not have to email, submit an online form, and call two times for someone to do a simple return.

These are the WORST sunglasses I’ve ever had. Slips off my regular frames constantly so I might was well have nothing and a lens fell out the third time I wore them. Unfortunately, I bought these in an eyeglass/sunglassshop in Cape Cod last week while vacationing/passing through and didn’t get a receipt. Otherwise I would return this awful purchase. Save your money. NOT worth the STEEP price.

Is this a scam company? Ordered a pair online 3 weeks ago. No response whatsoever from company. Email address company provided is being return as not valid. Used PayPal to pay for, so I am going to reach out to p aypal to cancel my order.

My optometrist told me about fitovers as a more affordable alternative to purchasing prescription sunglasses, and recommended Jonathan Paul Fitovers. Placed an online order 2/7/23 on fitover.com. Called 2/13/23 to get a status and could not believe the frustrating experience I had with the rep in locating the order. Provided the rep with the online order number printed on the purchase order and was first told he couldn't find it. Then he tells me items that were under that order # which I clearly didn't order. This is their system and they cannot locate an order. He asks me if I was calling from an optometrist's office, because usually optometrists place orders. I replied then how is it there is a website for regular customers to order from. He was able to locate my order via my name. Said they were hilcovision and it came across as they only manage orders from optometrists. No matter, RIDICULOUS! If hilcovision is processing orders from this website, then they should've had the info in their database. This was a sign to cancel my order.

Bought a pair of Jonathan Paul fitovers from local optometrist. Price was on the high side but I didn’t mind as they suited my purpose. The frame near the left hinge broke soon after. I can see now that the plastic is very thin in this area; I believe this is a design flaw. I have also noticed other reviewers have had this issue and state that they think the plastic is of inferior quality. I have taken them back to the shop, who have sent a photo to the suppliers for evaluation. Lets see how they respond UPDATE The suppliers have sent a brand new pair in exchange for the old. Happy outcome.

Me ordering here was a bad experience. I got low quality glasses. Did not even last for a month! Considering the cost of returning, I just kept them. Sad

Initially I was happy with the two pairs I bought, but having stored them inside safely over winter I was dismayed when I took them out of the cases to find that both pairs were unusable. One pair had a crazing on one lens. The other pair looked like the lenses had melted or glue had run all around the lenses edge. Then this pair developed a mark on one lens after only using them for two days!. The frames are in perfect condition. But the lenses have deteriorated badly. Unusable. Won't be buying them again. No reply from customer service about replacement lenses either.

Okay, so I purchased three sunglasses in 2020. First off, the pictures of the glasses on the website are deceiving. They are much darker in real life-can’t see the design at all. So on my order I received a 10% discount on my entire order. When I received the three glasses, there was one pair I really didn’t like. I decided to return those ones. I had paid $39.95 (+10%discount) for this pair. It took months to receive my refund and I had to remind them multiple times. Then they only refunded $17 to my account. I called and they said I only paid $19.95 for these glasses. I had proof that I paid the $39.95. So they conveniently changed my receipt on their end to reflect that I paid less than what I actually had. I had to fight and send photos to show that I paid $39.95. Next, they tried to apply my entire 10% discount I received on my order specifically to this pair of glasses. So I would lose that discount on the other two pairs I purchased as well. I had to fight to get the correct amount of money back for the pair I returned. Absolutely ridiculous! Horrible customer service! Oh, and these glasses scratch very easily or if you drop them, the lenses fall out easily. I won’t be purchasing from this company again. Horrible experience.