Fitness SuperstoreReviews of fitnesssuperstore.com

Super helpful during the pandemic when everything shut down. I ordered my equipment early before everything shut down. It took a bit longer since the state it was shipping from was closed down and was at risk of taking much longer or not come at all. They were able to secure my equipment and ship out what they could, following up to make sure that the rest shipped when available. Love the equipment too!

My Cybex stepper is perfect. The delivery men said they’d never delivered anything that was packaged so well.

Quick and easy! Thank you.

11498826 I have recently been to the Metro centre store, to get advice on the equipment they stock / sell. I was dealt with by Mark Welling who was excellent, he was able to offer me great advice and I was able to buy the dumbbells and bench that suited my specific needs. I will definitely use again, and would recommend to others

I bought a remanufactured Precor EFX 835 Elliptical Crosstrainer from Fitness Superstore, about a month ago. I waited about a month to write this review to make sure all things with the machine were perfect. Indeed, the machine has worked beautifully. Smooth, reliable. I used these machines at the gym, all the time. The one I got from Fitness Superstore is the smoothest one I have ever used.

I love buying refurbished equipment because of the $$ I save. However, I sometimes worry about the quality of the product. This time around, working with Tim at Fitness Superstore, I know that I am not only getting a good deal, but I am working with an honest team that delivers a high-quality product!! From pre-purchase questions all the way through to delivery and setup, I couldn't be happier!

Being from Canada I had concerns making a big purchase on fitness equipment with a company I wasn't familiar with. I have to say that Tim French and the others from Fitness Superstore exceed a 5 star rating! I thought my refurbished Stairmaster was brand new when it arrived! I use it every day and it's one of the best purchase decisions I've made. Very happy customer!

I have been extremely satisfied and thoroughly impressed by CEO Tim French, and all of the staff whom I have communicated with, while purchasing a remanufactured Octane Fitness XT-One elliptical. This is a high-end cardio machine that many fitness fanatics and Gym owners would place near the pinnacle of perfection, ...(with a price tag to match). In fact, prior to making the purchase, I was unable to even locate a Gym in Columbus, Georgia that was equipped with the XT-One, for the purpose of trying it first. You Tube videos, sales brochures and the occasional user review, sold me on the unit. The next challenge was affordability. After making contact with some “sketchy” retailers on eBay, whom had received problematic feedback and had misrepresented their units with deceptive photos, I discovered the online ads for Fitness Superstore in Benicia, California. The embedded video showing the remanufacturing process, was very confidence-inspiring, and the prices listed for strength training equipment, were consistently reasonable. The quality of the descriptive equipment listings, photographs, and accuracy of the technical specs, convinced me that I was noticing the characteristics of a first-rate company, whose warranty coverage reflected the scope and quality of their refurbishment procedures. I really wanted to put the XT-One in my online ‘shopping cart’ and immediately head for Checkout, ...but honestly, I was between $500-750 over budget, (thus, spouse approval-quotient). MSRP on a new unit, is $13K. The remanufactured unit was listed at one third of that figure. What to do...? I have a well-equipped home fitness center, that far exceeds what’s found in 5-star Hotels, and is comparable to many small Gyms and Personal Training Studios. I was only able to achieve this, by accumulating my equipment over a period of many years, usually buying preowned. I attempted to interest Tim in a partial trade of my existing Octane Fitness XR6ce recumbent elliptical and my Body Solid EXMS 4 stack multi-gym, but with each proposal, Tim politely and patiently declined, citing prohibitive shipping costs. I finally noticed a curious feature on the website: ‘Discount Coupon?’. I contacted the company and Tim French explained that First Responders, Active Military and Veterans are eligible for a discount. The extraordinary responsiveness and patience exhibited by Tim French, was beyond expectation. He answered my email after hours, …on a weekend! The discount allowed me to justify exceeding the budget by a smaller margin, and committed to the purchase. Home delivery, is where Tim, naturally ...had no ability to directly influence what would happen... Jeez! The delivery team lost their grasp of the 400 lb elliptical, allowing it to free-fall on my garage floor, impacting its left side. I could go on about this unanticipated incident, but I’ll spare my blood pressure. Happy ending: After sending photos of the left side’s scraped and scratched powder coat finish, and cracked moving arm cosmetic cover, Tim dispatched his Service Department Chief, to do whatever it takes, to restore the unit to pre-damage condition, and ensure full electrical program and entertainment functionality. They offered to send a fitness equipment tech to my home, to perform the cosmetic finish restoration, but I was content with matching spray paint and the new moving arm cover. I received numerous follow-up emails and phone calls from Sales, Warranty department, and Maintenance Tech personnel. All individuals were polite and professional. Lastly, I MUST mention that when the XT-One arrived, I was puzzled, because it didn’t exactly match the description of the purchase order. (…the unit EXCEEDED that). It was shipped with an unrequested, bonus-value feature. A large PVS (Personal Viewing Screen) had been mounted above the specified console I had paid for. The huge video monitor housing, is a $1300.00 optional add-on!