Fitness BlowoutReviews of fitnessblowout.com

Jonathan, in sales was super nice. Ordered processed on August 20, 2010 Finally shipped from August 30, 2010 UPS schedule a delivery at my house on Sept. 3, however it was lost in Fresno's UPS center I contacted UPS when order after being schedule for delivery never arrived. They said it was misplaced. I contacted UPS again Sept. 7... they said it was actually lost and they can not find it. To have Fitness Blowout send another one. That afternoon, I called Michael F. at Fitness Blowout about not receiving and let him know what UPS said. He said he had to call UPS to confirm and he would call me back in an hour and never did. I called Michael at Fitness Blowout again the next day, where he lied to me and said that UPS found the order and it should be arriving in a few days. (aroundSept 15) I called UPS the next day to check if that was true... they said no, item is still lost. I called / emailed Michael to let me know, that he was wrong, and UPS still can not locate item. He said he'd get back to me, never did. On Sept 16 I informed him that if I was unable to have my machine, in a week, I wanted a refund. He told me another will be shipped out the next day. I called September 21 to see if my new order did in fact ship out and he assured me it shipped THAT DAY. And that I would have a new shipping #. I received no email. I said, if it does not ship that day, I wanted to cancel my order. I called Sept 24 to see what was happening. I got the run around after hours on the phone. Finally talked to the manager Sandy, who told me of coarse that it shipped today... yet she still didn't have a shipping number for me. I assured her this was a horrible experience and I wanted to cancel my order regardless. I don't want to be told it has shipped one more time. At this point, I don't care. I deserve a full refund. I would like it immediately. I'm 100% dissatisfied. and this has caused me a great headache.

Their lifetime warranty is crap. It is a scam. I will never do business with them again. Buyer beware. You will be screwed if anything ever goes wrong with the equipment. Crooked people. I was skepitical when I bought, rightfully so. I should of trusted my gut to not buy from a scam artist.

I worked with Jonathan who made every effort to get this deal through: $1249 for FreeMotion s5.6 Strider (under the Father's Day Deals) with 0% financing for 12mos, 2year labor warranty, free lifetime new replacement parts warranty, 60-day trial period with no 20% restocking fee and FREE return shipping if I wasn't happy with the product within the trial period. Guess what? 1. 12-mo./0% interest financing had a $90.55 set-up fee; 2. the 2nd year labor warranty could not be put in writing (the 1st year labor warranty is manufacturer's labor warranty); 3. the waiver of the 20% restocking fee and free return shipping could not be added to the Invoice despite the Invoice stating customer is responsible for such fees. ALL CUSTOMERS: MAKE SURE EVERYTHING YOU NEGOTIATED IS IN WRITING AND ADDED TO THE INVOICE THE SAME DAY YOU PLACE THE ORDER. If you wait until the next day, you're out of luck. I ended up cancelling the order and found the item on Amazon.com for $1067 ($300 less) from an authorized dealer that had no bad reviews and who could ship it to me 10 days faster. Don't get me wrong - Jonathan was pleasant and profesional to work with. He did everything in his power to iron out the kinks but ultimately, it's the company's inefficient policies that may need re-evaluating (which the manager, Niko agreed). From the past reviews, I'm concerned with how long before I see a refund. To justify the bad reviews, the company will tell you they had "growing pains" as they grew to a multi-million dollar company - obviously at the consumer's expense. It took 3 attempts to cancel this order as they kept trying to satisfy me however, they simply could NOT put it in writing on the Invoice. If you read the past reviews, you'll see that the company makes effort to resolve the "bad" ones however, it's usually too late. For a fitness company, you shouldn't have a customer so angry weeks later that they're blogging about you - it's not healthy!

So, as with everyone else it seems, I purchased an elliptical machine on April 2nd, 2010 from these people. Oh, they were great over the phone and through the buying process, oh so helpful. My machine arrived as promised, under two weeks. Everything went well, set up was fairly easy. The next day I was excited to start working out (I'm long over due and have a vacation coming in August!). Right on the bat, the machine started making an awful noise and I stopped and called for service (April 13th). They said I'd receive a call to set up an appointment within 48 hours. Three days later, I'm calling again. Again I'm told 48 hours..nothing and I'm not counting the weekend as part of the 48. Finally I get a call from a tech who tells me he can be to my place in a couple hours and I inform him that I am at work and can not meet that time. How about tomorrow?, I ask, willing to take a day off. Then I'm told that the tech works the entire state and can not make it out until two weeks later. So, I call and see if there are any other techs around. I'm told, wait 48 hours and they will have another tech call me...nothing. I get a call from the original tech who can "squeeze me in" in a week and I accept. He shows up and tells me that the machine ca not be fixed and I need a new one. He takes pictures and calls the main tech and the process of getting a replacement starts 4/29. I'm told to call customer (non) service by the tech and they have no idea what's going on. After a week, everything seems to be figured out and the process is once again started 5/7. It's 5/14 and I call to see when I can expect the replacement and at that time I'm told they need proof of purchase from me???? I scan a copy and send it over within 5 minutes. 5/18 I call and inquire. I'm told they need proof of purchase??? I tell them I emailed it to them. They check and find my email in their deleted file. At this point, I'm told everything looks good and "the process" is started, again. I call and check, 5/28, and am told everything looks good, they are going to send me a new machine but I have to promise to destroy the old one, not send it back, put it in the trash or something - they don't want it. Ok, I'll spend $200 more for special pickup, just get me a working machine. After two more calls and the promise of a return call or email with nothing, no follow up as promised.. it's 6/10/2010..still no machine. I can not return it or get my money back unless I want to pay for the original shipping and handling, the return shipping and handling and a restocking fee for a machine they want me to throw out! Sound like a company you want to do business with? Just so everyone knows, this system will not let you rate less then a 1 star but my ongoing experience is definitely less then 1 star! Wish me luck! They already have my $1800 so who cares! right?

I ordered a 2010 Brand New high end commercial incline treadmill on April 15th 2010 and was told item was in stock and would arrive in 2 weeks. Credit card processed immediately on 4/15 and called back at end of week 2 and was informed item shipped and expect it next week. Next week came and went called following week and still had no tracking number. At this point I am 4 weeks into the process. Called American Express to dispute order since I have no tracking number and nothing from Fitnessblowout.com. No email, no voicemail, nothing.... Then I call back the following week and again told it was shipped. No tracking number for another week then I finally get tracking number on call number 9 to customer service on 5/18. Everything looks great and expecting delivery today on 5/21/2010. When item arrrves in the truck the box states "REFURB" and "FAIR" which means Refurbished and in only fair condition. When the box was opened I was shocked with damage, wear, marks all over the unit and signs of electronics that were not taken care of with connector wear and tear. No packaging material and it was thrown together like a used 400 pound paper weight. Called customer sevice about shipping damage and refused shipment since it was the wrong item and damaged. I ordered a new and never used treadmill and was trying to be handed a used rusted and damanaged refurb unit with two shipping labels attached. Now maybe this was a simple shipping error by FreeMotion Fitness or is this something else. If this is manugfactor error then I will write a glowing review at a later time, but right now this feels like a bait and switch and I would be very cautionous dealing with this company. If your order is not right send it back. They have a money back guarantee, but it seems like they really want you to jump through hoops to honor a simple committment to either deliver what you ordered or make it right. I hope they make it right for me. Jim do the right thing and get this order right... Thanks!

Lies no servies string you along I recieved a machine that was non functional and a sservice tech came said he wasn't able to fix it . There experts at delay and deception.

Do NOT purchase anything from these people! Sure, it sounds so good at first on their website, but customer service became nonexistent as soon as I had complaints. 1. They gave me attitude on the phone, yes, even during the sales pitch. 2. They lied about their price guarantee. I found the same model with the same warranty and was NOT refunded despite 4 attempts. 3. They claim their warranty is the best, but even before my warranty was up, I contacted them to fix my broken LCD. They promised to fix it but waited until my warranty was up to tell me it was too late. 4. Their prices are very high. They change the item name online so you can't compare. But once I received my item and checked with the real name, I realized their prices were 40% higher than many other reputable sites. Just avoid this company. There are many others out there who won't lie to you.

Zero customer service response. No way to contact a live person who can help you, and they honestly don't care about follow-up. Even though I PAID IN FULL they still reported me to a collection agency and will not stop the collection agency from calling me. Avoid these guys like the plague.