Fitness BlowoutReviews of fitnessblowout.com

DON'T GIVE THEM YOUR CREDIT CARD NUMBER!!! Salesman did not inform me of cancellation policy, which is a truly absurd policy. If you do not cancel--in writing--on the same day you ordered, you are subject to shipping charges and restocking fees! They claim they ship within ten minutes of your order--how ridiculous is that. I told the salesman to hold the order until I had a chance to check with the person who was to receive this as a gift from me. I assured him I would call back the same day. When I called back to cancel, the salesman was unavailable, so I left a voice message cancelling the order. I received an email the next day congratulating me on my purchase and assuring me that shipment was on the way. I promptly emailed customer service requesting a cancellation. I heard nothing. The order was placed on a Saturday, so of course, customer service is unavailable all week-end. On Monday morning, I dialed the customer service extension and was on hold for over 30 minutes. My credit card conpany is currently investigating this company and assures me I will not be held responsible for any charges from Fitness Blowout. Apparently the BBB has had large number of complaints that mirror mine.

Ordered on line November 19, 2012, order cancelled November 26, 2013 when customer reviews published in various web sites. Revealed voluminous, damaging reports of their poor business conduct, over 90 in rip-off.com alone. Notified Merchant by phone and email as directed on receipt: [email protected]. Merchant responded immediately and informed me, "it’s not going to be as easy as you (I) think to cancel". In house credit was set up with the seller and the seller has refused to void that charge. They are now making collection calls and sending collection letters for the full amount, even though the ordered was cancelled, no merchandise delivered and no value was received.

OMG.. where does one begin? I ordered my new treadmill on Nov.23,2012.. So very excited to be getting a fabulous machine to kick start the new year off with. Was told that because of heavy sales of this paticular machine that it could take up to 6 weeks.. I said. 6 WEEKS??? right then I had a feeling that DANG.. thats a long time to wait for a machine.. well then again.. thats proof that Im getting a great one. WRONG. Finally after calling several times they give me a tracking number and the freight company calls and to see if we are home.. I am not at home and my husband is disabled and can not drive.. they can not come to the house because of where we live .. so instead of them getting another truck my husband goes to meet them at WALMART.. he has to get a truck .. and get some help .. the box is damaged pretty bad and the truck driver writes that on the slip.. my husband and his friend about break their backs getting this equipment off the truck and into the other truck and bring it home. getting it into the house was another ordeal because of the weight and bulky of the box. down into the family room from a flight of stairs. ( It states on the shipping paper.. DO NOT HAVE CUSTOMER ASSIST WITH UNLOADING!) But no one bothered to tell that to my husband and he is legally blind and would not have seen it on the paper for himself. So.. Im all excited and get home and this thing is all banged up.. scratches everywhere.. and the belt is making this terrible sound.. Im like OMG.. what is the deal with this thing.. looks like its been sitting in someones basment for years! My husband says.. yeah well the box was demolished.. I guess it got screwed in shipping.. Im like I don't think this much damage could come for something that was in a box.. could it? then the monitor is all screwed up.. dark with lines running through it so you can not see the numbers clearly. I call the company right away, and on the papers inside they give you it says.. STOP if you have any questions, or parts are damaged or missing, PLEASE DO NOT CONTACT OR RETURN THIS PRODUCT TO THE STORE. Then it gives you FREEMOTION customer service to call.. So I call the number it provides.. WELL DO YOU KNOW this woman is trying her very best to have someone come out and put new parts on this machine? I said. I don't think so.. I want a brand new machine because that is what I paid for. well we can make it like new..REDFLAG!.. I Said no thank you, I am calling FITNESS BLOWOUT and they must replace this with NEW. I ORDERED NEW.. NOT USED.. and heres the kicker.. how I found out it was used.. It says.. GREAT JOB JENNIFER! on the monitor.. well my name is Debra Soo After numerous calls to the crap company. they say. OK we are sending you a new machine.. after they tell me its going to cost me another $200 for delivery when the gal says.. we really should charge you $269.00 but we will deduct $69.00 I WROTE THEM BACK and said YOUR JOKING RIGHT?.. GUESS what.. IM DONE WITH YOU CROOKS.. and I will handle matters my way from here on out. so then I get a call this morning saying that we have a delivery set up for you on Thurs. of this week. I told the UPS. no thanks.. I refuse delivery.. I have a piece of crap sitting in my basement right now.. that they need to pick up. So I have been in touch with my credit card company they say they will back me and I am gaining all info I can to fax over to them to help myself and others with this crooked company. I am hoping to have a investigation done by one of the news stations or television shows.. No one should have to deal with being ripped off.. Its one of those things in life I have 0 tolerance for! If you are wanting to join forces to take this crooked company down.. nows the time. Debra

At this point I feel victimized: I purchased the equipment on recommendation from sales department. I made the payment Dec 2 expecting to give my wide a fully functional certified refurbished life fitness 95i elliptical with a life time warranty for Christmas. On December 22 I received a big problem that remains unsolved. No one would have certified thing. And sure enough there was no certificate or even instruction manual. All we got was a broken and improperly repaired elliptical that was not in a usable condition. I am talking serious problemes not mere scratches or cosmetic damage. I.e. broken casing that caused dangerous rubbing in main gear area, missing screws, a squeaking belt about to break . I called for service as this was to be a gift for the holiday, and after much effort fitness blowout acquiesced and I was able to arrange for a service man to come look at it. The service tec confirmed the fact that the screw wells in the shroud were broken /missing, so the machine won’t go together right, He also pointed out a belt about to break that had been covered in a lubricant to mask the problem temporally. We then send fintnessblowout a list of the BROKEN parts .. as there is a life time warranty and the machine was never used this should be a no brainer right??? Not to be the case. The response of Fitness Blowout was to send a new repair man to sell my wife on the idea that the machine is fine the way it is!!! Save your money. Do not trust these charlatans. Think the warranty will protect you ?? think again, and warranty is only as good as the stability and fairness of the obligated party. I was suspicious when the sales process included a number of consent waivers. Wish I had trusted my instincts. Buyer Beware and more importantly buy elsewhere.

This company is horrible! Do not purchase anything from this company. I purchased a Life Fitness Treadmill from them and was promised a lifetime warranty on the machine. I also purchased every insurance and warranty upgrade they offered to make sure I had no problems in the future with the machine. When I received the machine... it didn't work. I've been fighting for months with them to try and get them to fix it... with no luck. At one time they told me I just needed to figure out how to fix it myself!!! It's been months of fighting with them, months of paying for a machine that doesn't work... and they have yet to send a technician out to fix it. Moral of the story... If you buy a machine from them and happen to get lucky (receive a machine that works), the first time you have any problems with the machine, your luck will run out. They don't honor their warranties. They don't return phone calls and emails... and most importantly... they don't care. Run... Seriously, run as far away from this company as possible. Do no purchase anything from them.

I would like to say that this has been by far the absolute worst customer service I have ever experienced. Something that I was thrilled about while purchasing, turned into a nightmare. I called countless times to ask about the day of delivery for my item purchased. Each time stating to the representative that I had not received any shipping status or confirmation on the order. The third and final time I called I spoke with a young lady and she assured me that my order would be delivered on the 29th. I had my boyfriend take off from work that day to wait for the delivery, and after waiting for hours he called the place and a appointment was now required for delivery. He drove to Kirby Texas to pick up the item and delivered a 500lb treadmill into our home by himself. Apparently the appointment that needs to be set before delivery is in the "fine lines", however as a experienced sales manager myself... you would think after THREE phone calls concerning the delivery of my item someone could have explained that to me???! After spending hours setting up this piece of equipment and hiring a electrician to come in to change out our circuits , we plug in our brand new $4125.00 machine and the damn thing does not go past 1 mph! I call and of course I need to call back the next day.. I call the next day and the most unprofessional lady answers and literally hangs up on me 3 times while "placing me on hold" I understand the phone issues, trust me I get it. I just invested in over $4000 to your company and this is the service i receive... at this point I am horribly frustrated and upset . My boyfriend and I then continued to call back because apparently my message was ignored or probably not even delivered by the snotty receptionist. My response is to just go online and leave me name and number and some will call me...?????? I want this resolved NOW, why is that so ridiculous? I want this thing removed from my home and to be completely done with this company. I have never felt so taken advantage of. If my option is only to have a technician come out in god knows how long, then there is absolutely no way I should be paying that much for a broken machine and such shitty unprofessional corrupt service. Maybe I should have seen the 29,000 law suits against yall before investing so much. All I have gotten out of this entire experience is disappointment, a broken machine, and a learned lesson to never do business with fitnessblowout.com

good equipment Lousy customer service Wish I would have shopped around more Walmart had the same product for the same price could have picked up at my local Walmart and returned it for a full 100% refund after it was medically not working out for my wife fitness blowout wanted to deduct $30 more than their stated cost of shipping which they said was actual cost. After a few emails the communication stopped, never heard from them again. I may go to Walmart and tell what happened and they just might give a better refund than the culprits I ordered from.

I ordered a FreeMotion Treadmill on 3/27 and they were quick to invoice and charge my credit card. I called several times to get an update...and each time I was told it would take up to 21 days. I received this email from my sales rep yesterday: I’m excited to update you with some VERY good news regarding your order! Please see the email below that was just sent to us from the vendor of the equipment you ordered. Anticipating your delight in the free machine upgrade the vendor is now providing, we have processed your order for expedited shipping. Please confirm you have received this email, and if you have any further questions or concerns. We look forward to hearing from you at your earliest opportunity, and thank you for your time and patience. I called to explain that I do not want a 2 -in- 1 Ellipti -Stride and I only wanted what I ordered. I was told that is what they were sending me because the machine I ordered did not pass inspection...REALLY??? I told the rude customer represenative to cancel my order and he proceeded to tell me that I would have to pay for a restocking fee. Seriously, pay for a restocking fee on an item that I have not and will not receive? I emailed to cancel my order and called AMEX right away to dispute this charge because I do not want to deal with this crooked company anymore. AMEX rep could not believe the story when I told her about it. She told me I needed to report them to the Attorney General's office. I should have read the reviews before I decided to order from them. How on earth is this company still in business and no one has shut them down? I will report them to the BBB!!