Fitness San FranciscoReviews of fitnescity.com

SCAMMY. BIG HASSLE TO GET MY RESULTS. CUSTOMER SERVICE IS SLOW ORCOMPLETELY NONRESPONSIVE. Had my scan over a week ago at Jacksonville, FL locatio, my THIRD one, but never got results. Customer service said I had to complete another release form and this had been sent to me before the appointment-- IT WAS NOT. I completed it. 2 days later and still no results. I reached out to the support email again and was told my scan results were sent to me. They are not. Customer support is ONLY done by email and they take days to respond only to gaslight me saying they sent things that they clearly have not sent, and when I tell them sontheynwait another two days to send an email asking me to check spam folder, even though my original message had a screenshot of my spam folder with no email. I paid over $100 for each scan. I want my results or my money back.

Tests are conducted improperly (even contradicting their own website). Use a different service if you would like accurate results.

SCAM alert. Customer service is very slow in responding to any communication. There is no phone number to call so you have to rely on email. I scheduled my testing and after my date was confirmed they cancelled my appointment and automatically rescheduled me several weeks later at a time that I was not available. When I asked for a refund due to the schedule changes I was informed that this was not possible.

Purchased 2 Dexa sessions in Miami and they over-estimated my body fat on the second scan just to get me to pay $195 for a coaching session. Not trustworthy. It also took them a whole week to get my (false) results.

Advice: Book directly with the place that does the testing. Fitnescity is only a booking agent, that raises the price and takes a cut. The service it books for you would be much better by the fitness centers themselves. First, The driving directions I was given led me to believe it was at a hospital rehab center. Instead, I ended up outside a large gym, with no labeling of Fitnescity or the Hospital Name. I called three phone numbers for Fitnescity before getting a human, who then apologized but said the testing was in the gym. Once in the rehab center of "hospital,' a technician got me for my testing. Turns out I could have had the same testing for a significant amount less money AND he would have sat down with me to go over the results. Instead, I got a print out then a weekend later an email from Fitnescity that I could access my results, if I filled out a form, which i had already filled out once. I did it two more times, then went around with the phone calls and emails again. I got one line, finally, and the pages would not load fully. It took 24 hours before the images would load fully. Whew! So - now I can access my results. BUT without paying more, I can't ask any questions. Like why is my RMR listed in the 1300's AND in the 1500's? Which is it? And why has a calorie deficit not resulted in weight loss. This makes no sense. It would be helpful to have someone to talk it through with. But with Fitnescity - you have to pay extra for that, I guess. BTW - it is included if you book directly through the rehab center - Part of their SERVICE. Wow! A concept!

I did not realize that Fitnescity worked with a contractor. I was not clear on what I paid for (this could be my error, I thought the metabolic stats were included with the dexa scan). I am still waiting for results, when i could have spoken with the contractor directly.

The test is amazing. If I was aware that Fitnescity was using a contractor and I would have booked directly with the contractor. I would have my results when I left, as opposed to waiting, and the cost of the test and the analysis would have been half the cost.