FitFlowRXReviews of fitflowrx.com

I have attempted to contact support multiple times in the past two days, messaging via chat, as well as calling multiple times and leaving voicemails. I have received absolutely no help. I even made sure their business hours were correct (listed as 9 am-6 pm Monday through Friday and 10 am -4 pm Saturday). My account and treatment plan was somehow duplicated and restarted. The incorrect treatment plan was cancelled (my ACTUAL plan I am CURRENTLY on) and a random high dose was supposedly sent instead. Additionally, the dose is going to arrive on time so my treatment is delayed due to this issue not being resolved. On top of all of this, I was also charged twice, full price, for the second treatment plan. So now I’m out over $200, don’t have the correct treatment dose AND it won’t be on time for my injection day. The complete and utter lack of care and communication is appalling from this company. I had absolutely zero issue with this company and actually recommended it until this issue. While this situation can be remedied, I would need some serious communication and care to continue with this company. And in case anything is said about this not being for the correct site, this is a review for fitflowrx.com. I have emailed info@fitflowrx and I do have an account currently.

DO NOT DEAL WITH FITFLOW!!! I ORDERED THE PRODUCT, NEVER SIGNED INTO THE APP AND TRIED TO DISCONTINUE THE SUBSCRIPTION ON 2 DIFFERENT MONTHS. THEY TOLD ME THEY DO NOT ISSUE REFUNDS UNDER ANY CIRCUMSTANCES. I SENT EMAIL ON TWO DIFFERENT OCCASSIONS, AND BECAUSE I DIDN'T RESPOND TO THEIR EMAIL THEY DID NOT DISCONTINUE. BEWARE WHEN YOU LOG INTO THEIR APP YOU ARE REQUESTING AN AUTOMATIC SUBSCRIPTTION.

Sign up is confusing and no place to refuse offer at the end or add ons after credit card input. I tried cancelling immediately and was told I had to do the program for 7 days and show proof before they would refund. Now there is a renewal by them with no place to cancel. Their phone number listed is out of service. Fraudulent.

I inadvertently subscribed and within minutes tried to cancel IN VAIN. I am 85 years old with severe knee problems. I explained all to the team but was told that I had to try the program for 7 consecutive days within 28 days of subscribing. Absolutely impossible for me to do, given my knee problems (I will be having surgery at end of June) After several emails back and forth they refused to consider a refund. I would not deal with them again and am advising my friends not to deal with them either. T hey have NO consideration for anyone who has a genuine, honest reason for asking for a refund and appear to be only interested in making the money. I am appalled by their lack of compassion and respect for people who have good reasons for asking for refunds.

Not user friendly. Impossible to cancel autopay subscription.

I had a very disappointing experience with this company. Their advertising was extremely misleading. When they charge you the monthly fee they quickly add on other charges for additional services that are hard to opt out of. Instead of letting you approve the charges they automatically charge you. There is no summary of added services before or after you are billed so you better be very careful in what they are tricking you to buy. It feels like they are more focused on making a sale than delivering value to their product. Customer service is responsive but I’ve had to go through 3 different people just to fight for a refund of services I’ve NEVER wanted or agreed to. I wanted a weight loss app that was affordable and helped me, but instead I was charged 3x as much as I should have been. I would strongly caution others to read all fine print and consider other options ma before doing business with them.

Im very upset and frustrated with FitFlow. I signed up and somehow got wrongfully charged for an addtion to the pma i did not authorize nor want. I contacted customer service and they said they can't refund me. Now I have 2 charges from them and I haven't even used the service. I've asked for full cancelation on all service that were elected and wrongfully elected. If this is how this company operates by stealing from customers. Then I want no part of it.