bummer
I switched in December and the price…
I switched in December and the price was $50/month more than what I was quoted. I was told $150. I pay $200. My credit card swiper still doesn't work. I have had two. The problem is on your end, the software shows payment successful even before a card is swiped. But I have dead air from FD even though you're looped in with Payabli. I'm just getting to mail chip now and that's going to cost me another $350/month. No savings. Will likely switch to Momence when the time is right. Regretting the switch to be honest.
Response from fitDEGREEJul 2, 2025
Hey there, Thank you for your feedback—we're truly sorry to hear that you’re feeling disappointed, and we’ve sent a direct email to further discuss your experience in a more private and productive space. We hope you'll take a moment to review it, as we genuinely care and want to help. While we understand your frustration, we want to clarify that fitDEGREE does not manufacture or manage the payment devices—these are provided and supported by Payabli. Our software's role is to report what Payabli communicates. That said, our team has consistently been recognized for our care and support, and your situation was being monitored and worked on behind the scenes between our team and Payabli. We're always here to listen and help however we can. Please feel free to respond to our email when you're ready. Warmly, The fitDEGREE Team