First Republic BankReviews of firstrepublic.com

I have been with First Republic Bank for over 5 years staring out with a regular checking account, then a mortgage and then working with their wealth management group. Extremely pleased.

So disappointing. I'm a second-generation FRB customer. My parents had financed several properties through the bank and had all personal and Trust banking with them. I continued to keep personal and Trust business with them, but my business is less complex and they've been seriously error-prone of late. Getting help from so-called "personal bankers" has been a struggle. Low-level newbies go missing and don't reply to requests for help. They don't use OOO email for clients so you're left hanging. I'm exhausted trying to fix their latest back-office generated error and doing it without good help. I'm getting shunted from one "personal banker" to the other. It feels like "fake" private banking. Bottom line: Feels like FRB isn't investing in keeping legacy customers. People, you can't keep my funds or my business with cookies and orchids. I need service, and help and error-free banking. I wish I could rely on you guys... lean on you, work with you. But this has been a one-way love story for too long. Sadly, I think it's time for me to move on and bank elsewhere.

Been with these guys for two decades. Best basic services & business services. Easy team. They know when I call the branch by my voice (since I call from various phones - but they do redo authorization for safety). Highly recommend for basic banking.

Best Bank Ive ever joined. I plan on being part of the family bank forever. Super kind staff and customer service makes all the other parts of business work... Robert and Sue are very helpful at the California street location in San Francisco; is a wonderful location

I was looking into refinancing my student loans. I filled out their online information and they said I should qualify. They put me in touch with a banker, but when I tried to schedule an appointment they had nothing available. I called my local branch two times and didn't receive a call back. I finally got a call from them and while the banker was awesome it turns out that while I initially qualified they also end up looking at your liquid savings as well. While I find nothing wrong with that, I feel like it was hidden information and I feel deceived by the initial advertisement on their website.

Online banking is awful. Wouldn't recommend it for corporate banking.