First Premier Home WarrantyReviews of firstpremierhomewarranty.com

This company is a complete money grab, SCAM. On 3/23 I put a claim in for a faulty garbage disposal. FPHW said that they would refund me $150 for the item after 45 business days. The initial contractor that came to t/s the disposal said that First Premier Home Warranty was the worse company he ever dealt with, that they never answer the phones and never pay up. After the 45 business days, I’ve contacted FPHW over 10x - I’ve been given canned statements that the check will be mailed out in 2 more days to now the check has been mailed out (it’s a different excuse every time I call). This has been going on for 2 months. I highly doubt I’ll ever get a refund. This company is can be summed up in 2 words …. Thieves and Liars. If you’re lol g to sign up for a Home Warranty Company DO NOT give First Premier Home Warranty your business.

This company is a joke sit on hold for 20 minutes twice just to be disconnected. Denied a claim on a leaking faucet. What will they cover?????

F.P. was unable to provide repairs on a +$1500 dishwasher, so they offered (and I accepted) $250 for an appliance pay-out. It has been over 3 months and despite numerous calls, they have not yet paid, nor have they attempted to contact me to make things right. I feel they misled me during the "sales pitch", saying F.P. would repair, or even replace unit with a one of equal quality. Neither one happened. Had I known of their propensity to mislead, I never would have signed on with them. It is a 6-year contract that I paid over $2,100 for. After less than 2 years, if I were to cancel the policy, they would only refund approx. $450. What an absolute rip-off! I will NEVER do business with them again, or recommend them to anyone.

First Premier Home Warranty is nothing but a con game , they make themselves sound so wonderful but they will never pay off on a claim

I purchased a Platinum Plan after being promised electronics coverage and told I could cancel for a refund if I was not satisfied. The electronics coverage was missing, and the representative admitted in writing that he forgot to add it. I canceled within 30 days, filed no claims, and used no services. Although their contract provides a full refund within that period, they canceled my policy but refused to refund my money and mentioned an “unbinding fee.” I had to file a BBB complaint just to ask them to honor their own agreement. Misleading promises, incomplete coverage, and terrible customer service. Avoid this company.

This company is horrible!!!! They called me everyday, several times a day to pressure me to buy a plan. After getting the plan, they denied evey AC claim!! Even the things the plan should have covered. They put me on hold for 30min to an hr every time I called!!! They covered my microwave but it took them 45 days to send a check, then they sent less than half of what the microwave costs!!!

Where do I start with these clowns, they kept charging after I canceled and then told me I have to cancel again and made the process impossible. Plus, they're rude, they routinely cut me off and hang up on me. I had to waste a lot of time changing my bank account and disputing their charges. Also, real unoriginal redundant tacky ahh name.

Refuse to pay on a claim that was approved by their own staff. The company is poorly run, no ownership or accountability by anyone and zero concern for their clients. They even completely disregarded BBB and still NEVER paid me what I'm owed. So obviously, they can now keep the $140 they owe me. Apparently, NONE of them are intelligent enough to understand that negative reviews will loose more customers than positive reviews will ever gain. So my mission continues.....to let them have the "win" of keeping what they owe me while I continue to slander their name by simply reporting the truth.