First Premier Home WarrantyReviews of firstpremierhomewarranty.com

Cheaters and Scoundrels. I took a 6-year contract and spent 1950$. Served me twice. Afterwards, stopped taking service calls. Highly recommended if you want to get RIPPED OFF!!!

This is the worst company to do business with. I had filed a claim on my dishwasher the first company never called me so I had to call back and request a new company, after a week and a half trying to get ahold of the second company I finally got someone to come out. He never told what the diagnosis was, after 2 weeks of waiting I finally called premier and they told me I would be getting and email with response. Finally I got the email and instead of them fixing it they are offering me $157!dollars for and $800 dishwasher that is only 3 years old. I tried for 3 days to get ahold of them I was successful today, I cancelled my policy and they charged me $75 to cancel the policy. This company is a joke.

I wish I could give them zero stars! I was trying to contact them about a repair needed for my clothes dryer. I called the toll free number 4 times in about an hour and was on hold, then cut off. So I go to the website, which I forgot I could use. Had to go through resetting my password. It turns out a request from April of 2025 is still open! This was for my dishwasher, which wasn't draining properly and had an odor. When I had made a request back then for a service provider, I received an email with a name. When I called the technician, he said he didn't know why they kept giving his name out, because he didn't do warranty work through them. He said he had a hard time getting paid. I ended up taking the filter out of the dishwasher and cleaning it real well. That took care of that problem. In the meantime, I can't file a new claim on the website because the claim from 16 months ago is still open!!! So I found a way to email them on the website, and I sent an email, calling them liars, scammers, telling them I would let everyone on social media know what a bad company they were to do business with. Well, lo and behold, they call me! Problem is, I have unknown numbers blocked on my phone, but they leave me a voicemail asking me to call them back or send an email and they will call me. I've emailed them twice in two days; no phone call! About a year after we moved into our new home, we purchased a 5-year warranty from them and paid for it upfront. What a waste of money!!! I wish we had researched them a little more before giving them our money!!!

First Premier Home Warranty will flat out NOT refund your money under the terms of the contract. I cancelled two policies on May 4, 2026. I still have not received my refund, 100 days later in spite of 7 phones phone calls. DO NOT, I repeat, DO NOT under any circumstances do business with this company. They have lousy policy and will not pay claims on a timely basis or refund your money. STAY AWAY!!!!!!!!!!!

Have never sent anyone to follow up on 3 different claims. I have to call and the companies won’t do even a see call bec First Premier won’t pay them for their work 10 different companies said I had to pay and then ask FP to pay me. Never a straight answer I haves tried to get my $599 back. No answer. They are liars and criminal. Total SCAM ARTIST. Burgin Beale Pinehurst, NC

customer service never answer. you will be on hold for ever. They do not have network to work fro them. they deny all claims, they will send a technician that will writ a report to uncover the item

Wish I could put a BIG O Star worse company ever said the sent you a money that they say you agree and never sent never sent a letter and they always denial your claims don’t use them at all this company is a Big Scam

Company: Premier Home Warranty Nature of Complaint: Poor customer service, failure to honor claims, inability to provide contracted repair services Details: I am filing this complaint due to a consistent pattern of poor service and failure to deliver on the terms of my home warranty contract. 1. Unresponsive Customer Service: I have repeatedly called Premier Home Warranty and been unable to reach a representative. When I requested a supervisor call me back, no call back was ever made. This has happened on multiple occasions. 2. No Contractor Network: When I filed a claim for a plumbing issue, the company was unable to locate a single contractor willing to perform the work. I was told this was because contractors in my area refuse to work with Premier Home Warranty due to non-payment. I was left to resolve the issue myself and received no reimbursement. 3. Inadequate Reimbursement: My dryer, approximately four years old, stopped working. Premier Home Warranty offered only $145 toward replacement/repair, which was nowhere close to the actual cost of resolving the issue. 4. Misleading Sales Practices: The sales process painted a very different picture than what I experienced after purchasing the warranty. I was promised comprehensive coverage and support, but in practice the company does not honor claims in a reasonable or fair way. Desired Resolution: I am requesting a full review of my claims history, fair reimbursement for the plumbing and dryer issues, and a formal response addressing the lack of customer service follow-through.