First Premier Home WarrantyReviews of firstpremierhomewarranty.com

Response from First Premier Home WarrantySep 18, 2026

We’re sorry to hear about the frustration you experienced with your dryer claim. We understand how frustrating it is when a service provider does not respond or arrive as expected. Service requests are handled through independent providers, and when a provider is unavailable, we work to reassign the request. We have also made improvements to our phone system to address previous call and connection issues. We’d appreciate the opportunity to review your claim and help resolve the outstanding service request. Please contact our customer care team with your policy information so we can assist you directly.

Response from First Premier Home WarrantySep 18, 2026

We’re sorry to hear about the frustration with your A/C claim and the difficulty reaching our team. We understand that waiting for a resolution can be frustrating, especially when it involves an essential home system. Service requests are coordinated through independent contractors, and we work to address scheduling or communication issues when they arise. We have also made improvements to our phone system to address previous connection issues. We’d appreciate the opportunity to review your claim and help move it toward resolution. Please contact our customer care team with your policy information so we can assist you directly.

Response from First Premier Home WarrantySep 18, 2026

We’re sorry to hear about your experience and understand the frustration caused by delays and difficulty reaching our team. Our service requests are handled through independent contractors, and when scheduling or communication issues arise, we work to address them and reassign a provider when necessary. We take customer service concerns seriously and are continually working to improve the claims experience. We’d appreciate the opportunity to review your claim and help resolve the outstanding issue. Please contact our customer care team with your policy information so we can assist you directly.

Response from First Premier Home WarrantySep 18, 2026

We’re sorry to hear about your experience and understand the frustration of waiting for an update after a service visit. Once a contractor completes an inspection, the claim is reviewed according to the terms of the customer’s service agreement. We’d appreciate the opportunity to look into this specific claim and determine what is causing the delay. Please contact our customer care team with your policy information so we can review the claim and assist you directly.

Response from First Premier Home WarrantySep 18, 2026

We’re sorry this situation has been frustrating. Cancellation and refund calculations are based on the specific terms of the customer’s service agreement, including the applicable cancellation provisions and policy history. We understand there may be a disagreement regarding the calculation in this case, and we’re happy to review the contract and account details to clarify how the refund was determined. Please contact our customer care team with your policy information so we can review the matter directly and address any outstanding concerns.

Response from First Premier Home WarrantySep 18, 2026

We’re sorry to hear about your experience and the frustration surrounding your refrigerator claim and billing concerns. We expect every customer interaction to be handled professionally and respectfully. Claims and coverage decisions are based on the terms of the applicable service agreement, while billing and cancellation matters are reviewed based on the customer’s account history. We’d appreciate the opportunity to look into the claim, billing issue, and cancellation status. Please contact our customer care team with your policy information so we can review the account and assist you directly.