First Premier Home WarrantyReviews of firstpremierhomewarranty.com

they took my money and then said that i cancelled the contract and it it not refundable. then the a hole guy wanted to sing me a jingle and told me his wife said he should be on america got talent. should have followed my gut instinct about this company but reviews sounded good

I applied to be a vendor and they called back the next day but I missed the call. When I called back. It rang and rang and rang and the person that picked up said “are you a tech?” Before I could answer he said something unintelligible and hung up. I called back again and the person had no clue what I was calling about. Shortly after I received an email that says leave a review before I can start receiving work from them. They don’t have any of my info, no ein, no w9, no insurance. It’s really sketch. I’ll pass guys thanks. I haven’t worked with them, but I likely won’t be. I don’t think you should either

We have had a terrible experience with First Premier Home Warranty. We submitted a request to have HVAC repaired. It took over a week for them to get back to us with a contractor. When we called to find out what the hold up was they didn't have any information. It was like the left hand didn't know what the right hand was doing with this company. Once we finally got the name of a contractor and had them come out for a service fee, the contractor contacted FPHW with information regarding the repair. When we heard nothing back for several days, we contacted the contractor and he said when he submitted the service information he was told we had cancelled the request (which we did not). It took the contractor 3 attempts to get the information to them, all with several days in between, because they couldn't seem to find the information every time we called. The contractor ultimately stayed on the phone with them while he submitted the estimate so he could confirm they had received it. He was told we would hear from them within 24 hours. After more than 24 hours had passed, we again called, only to be told we would have to provide 36 months of HVAC maintenance history in order to have this job approved. We have only owned the home for 10 months so we obviously did not have this maintenance history. They said they could not approve the job without this. So frustrated, I called the management number and spoke to a very condescending person named Todd who also said he could not help me and that the 36 month thing was in the contract. I have read the contract I was given and it says nothing about this. This company is a fraud. The whole point of buying a home warranty is to be able to be covered for the unknown when buying a home, BECAUSE there may be things you don't know about said home. I have sent them our home inspection which would be all that we have since the home is new to us. They told me today that the underwriters denied the claim without 36 months of maintenance records! The contractor for the HVAC said he has never worked with a warranty company that was this bad. A company is only as good as their promises kept, not their promises made. Don't be fooled by this company who does not stand by what they promise.

refused to pay me my 200.00 for my ac repair. i paid 446.78 for a service and i never received any service from this company. they keep all my money and refused to pay out anything on my ac repair that i paid 268.00 out of pocket for. i sent this company over 200 emails asking for my money. i was told more than once that my check was being sent but it never came. they gave me a fake form to sign in october called a cash in lieu of repair form saying that if i signed it i would get my money. never sent my check. december 28 i was told my check was being processed and ready to be sent out and it never came. i was told in february that my check would come in 7 to 14 days but it never came. i was told in march that my check was being sent out but again it never came. be aware of hiring your own tech you may be like me and never get your refund.

Upon applying to be a service provider they TELL YOU to leave a positive review before you start receiving ANY work. They also claim to pay SAME DAY in their emails and promotions, but if you read the fine print in the application it's actually NET30 without the customer's deductible. NEVER WORK FOR THEM

BEWARE OF ANY POSITIVE REVIEWS!!! I am a service provider and applied to work with First Premier Home Warranty. I received an email stating, and I quote, "To open your account with us and start receiving heavily calls in your area please leave a positive review on ALL the sites below so we can open your vendors account. Once you leave that review please respond to this email and confirm with us that its done and we will open you to jobs in your area and send your company work orders." Imagine if you were required to leave a car mechanic a 5-star review prior to them working on your car. I have no intentions of working for this company, as it is CLEAR that they are unconfident with the services they provide. Keep in mind, I currently provide services to 5 other warranty companies. None of them have made any mention for a service company to leave a review, let alone requiring a positive one. Check their google reviews. I left a screenshot of their email there.

I currently have this home warranty, and I wish I didn't. Their customer service is awful, rude, and super unprofessional. Whenever I call to place a claim or follow up with the status of my claim, I'm usually on hold for an average of 25mins if they don't end up hanging up on me. The people that answer the phone yell at you if you don't understand what they say and they don't give helpful answers. Both contractors that came to fix some things at my house complained about this company and how hard they are to work with. They also said they will not be working with them again. As far as my claims, they never got solved and they offer to buy them out for an absurd amount. The tech was charging around $500 to get it fixed and they only offered me around $140. The second claim was about $300 and funny enough, they also thought the best option was to buy out the claim for the same price, around $140. These guys are scammers and should not be in business. Their good ratings and reviews are fake/bought and do not reflect what they actually represent and do. Go with any other company and it'll save you time, headache, stress, and money.

I would like to leave a screen shot of an email I got. They said I can get calls from them if I leave a positive review. That doesn't sound legal and I urge everyone to take each review with a grain of salt. Most of their reviews are probably fake