First Premier Home WarrantyReviews of firstpremierhomewarranty.com

I purchased a First Premier extended warranty and it has been a complete disaster. My air conditioner broke down shortly after buying it, but First Premier denied my claim and provided a minimal compensation that didn't even cover the repair costs. They even deducted it from the hefty amount I paid upfront. Stay away from First Premier! They are a fraudulent company.

STAY AWAY - first off, I am a Service Provider for many home warranty companies, I have been in business for 14 years and I pride myself in my work. When we signed up to provide service for First Premier I found it very odd that asked us to write positive reviews for them on many platforms before they would dispatch any work, that should have been enougo to make me walk away but I knew I could always change reviews later. So move ahead a few months, I have provide repairs, received authorizations and submitted invoices following the First Premier guidelines. Today I had another repair to complete for a First Premier client, I called FPHW in advance to tell them I needed to be paid for all of my previous invoices, I could barely understand what the person was telling me on the other line but I put the pieces together enough to know he was going to have someone call me back. Unfortunately I missed there return call because the number they called from was spoofed, they left a message so I returned the call to the number provided. They answered the phone and I said I was returning a call and attempting to have my invoices paid, the person on the phone said call back after 12:00est because they where not in. So to add more frustration to my already waiting to get paid now I'm being told that the person that called me back doesn't get in the office for three more hours. I challenged his statement and told him I was returning a call I just received a couple of minutes before. He rudely told me to hang on and transfer me to somebody else. When the next person picked up the phone, (TODD) he immediately said "what invoices have allegedly not been paid for", at this point I went off, letting them know their entire business is shady and I can see the reasons they have poor reviews. Todd decided at this point to let me know I wasn't going to be getting paid for the work and invoices I had performed and submitted under their authorizations. At this point I knew I was one of many tradesman that made this company successful because they make their money off the back of honest hardworking tradesman. I tossed in a few choice words to let him know what a crappy company they are and he decided to threaten me and invited me to come to New York to say what I had to say in person, yes this really happened, I let him know he can keep my hard earned money and I will share my story everywhere I can, and here I am. Please, STAY AWAY, they are crooks running a scam under the guise of an insurance company.

This company takes your premium then runs. I was stuck with the entire bill and the contractor held me responsible when these crooks left me hanging. I then called my credit card to file a dispute and thankfully got the premium money back. Scary company known to spend your money on fake reviews. Even TP caught them here.

I tried to purchase a yearly policy with this company, all went well until the salesman Jack Adams tried to upsale me to a multi year policy. I had agreed to a one year, gave him my checking routing and acct #. He then proceeded to tell me about his multi year plan an said we had to pay for for it all up front. We told him we needed to see info and a sample contract on this multi year plan and verify in an email all the terms. Next thing we get an email 6 times from Maverick pay systems that our payment had been accepted. I told Jack that and he said we could cancel and get refund anytime. We had not agreed to this policy. He told us he canceled the payment. Worried that this was false we contacted our bank to stop payment. 24 hours later we get notice from bank the stop payment, they submitted it three times just as I expected. I got disgusting emails from Jack, one even said I had bad credit. I had to use my checking because this was for my rental business and had no credit card for this business. Please think twice if your looking to buy from this company. If you get in contact with Jack Adams ask for another representative.

I am absolutely livid that my garage door is still not fixed after a month. A technician came over and took a look a month ago, but I haven't heard back from him since. When I call First Premier, I just get the runaround. They say they'll talk to the technician, but nothing ever gets done. In the meantime, I'm facing daily pain because I can't get our cars in and out of my garage. This is unacceptable customer service. I'm paying for a service, and I'm not getting it. This should be fixed right away. Sincerely, A Very Unhappy Customer Rangan

These several positive reviews all in a row seem very suspicious when the negative reviews such as mine speak of horrific deception. Please understand this company is dirty, and you’ll regret it in the end. The hours they robbed from me can never be recovered. They are sinister and quite frankly dangerous. This company doesn’t pay their invoices and stuck me with the bill. Appliance repair people watch out they won’t pay you in the end. Make sure ALL MONEY is paid upfront by these swindlers otherwise it’s coming out of YOUR pocket. I’m going to take the advice from another reviewer and file a dispute with my credit card company for the original premium they charged for this bogus sham scam policy.

BEWARE! On 4/4/23 signed up for a policy to start 6/1/23 when my other policy expired. On 5/10/23 called to cancel. After several boiler room sales pitches was finally transferred to "Brad" who informed me that since I hadn't cancelled within 30 days of purchase I would get no refund. I can imagine what trying to file a claim will be like. STAY AWAY !!!!

DO NOT PURCHASES FROM THIS COMPANY!! Purchased 3 platinum home warranties in August 2022 for 3 separate properties and additional coverage for pool, free standing freezers. Received a pamphlet outlining services provided for each type of coverage. Requested service on 01/07/23 for refrigrator repair. Called agent on 01/09/23 who advised a technician would contact me. Technician arrived and sent in diagnosis. Told by agent on 01/11/2023 they had not received workorder from appliance repair which had been submitted 2 x's. Called again on 01/19/23 and again the company stated no work order. Sent for the 3rd and 4th time. Diagnosis said it was part of the ice maker needed repair. Warranty coverage states" COVERED - All components and parts, including integral freezer unit. Excluded - Audio/visual & internet connection components. No mention of ice maker being excluded. Claim denied. Called in for service for garage door opener - claim denied. Called for replacement of pool sweep motor and pump and plumbing pipes (2 claims) Warranty states "COVERED Above ground pool components and parts of heating m pumping an filtration system including Pool sweep motor & pump. Agent said underwriters denied service stating because there was a crack no coverage and the plumbing would not be covered because it was with the other claim. Agent could not explain why documents state these items were covered but denied. Asked for supervisor to call me and explain but never heard back. Called for service for furnance 4/11/23. No response and no follow up. Requested service for electrical issue on line on May 4 and no response. I have NEVER been contacted to be told claims were denied. I had to continuously call back to find out. HORRIBLE and misleading service. Company has failed to ever explain why their underwriters have denied all of my claims. I am over 65 years old and this appears to be a scam for the elderly.